I rated your post "informative", but you got more 'splaining to do or I'm taking it back!
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I've only had two transactions with them, but everything was smooth!
Well, I did have one of two subs that got shipped at the same time get routed through LA (from Washington state) and it arrived 4 days after the other, but that was the carrier's fault - the labels had the right address on them.
I don't remember if they use UPS or FedEx!