If I run through the receiver everything is fine. I have not tried a processor reset.\n\n\nThen it has to be something wrong with you App, try uninstalling it, then download it and re-install it again. May be your smart device is not compatible? Are you using an Apple device or Android. \n\nIf Android, they listed the confirmed devices that include a lot of Samsung Galaxy's and Nexus devices.\n\nhttps:\/\/play.google.com\/store\/apps\/details?id=com.dmholdings.AudysseyMultEq&hl=en_CA\n\n"Compatible Android devices:\n•Android Smartphones with Android OS ver.4.1 (or higher)\n•Screen resolution: 800x480, 854x480, 960x540, 1280x720, 1280x800, 1920x1080, 1920x1200, 2048x1536\n* This application does not support smartphones in QVGA (320x240) and HVGA (480x320) resolution.\n* This application does not support smartphones of less than 2GB RAM capacity.\n\nConfirmed Android devices:\nSamsung Galaxy S5 (OS 6.0.1), Samsung Galaxy S6 (OS 7.0), Samsung Galaxy S7 Edge (OS 7.0), Samsung Galaxy S8+ (OS 8.0.0), Google (ASUS) Nexus 7 (2013) (OS 6.0.1), Google (HTC) Nexus 9 (OS 7.1.1), Google Pixel 2 (OS 9), Google Pixel 3 (OS 10)\n\nCaution:\nWe do not guarantee that this application works with all Android devices."