Question 1:
What are the SVS Bill of Rights and which is your favorite?
PROMISE #1...
45-DAY TOTAL SATISFACTION GUARANTEE
You may return any item purchased from SVS for any reason within
45 days of your purchase and receive your money back with no questions
asked. We ask that the product be in new condition with box and packing.
We ask our customers to pay any freight charges associated with the return.
PROMISE #2...
60-DAY GUARANTEED PRICES
If SVS reduces the price on any of our products, we will refund the price
difference to you if it goes below your purchase price within 60 days of
your purchase.
PROMISE #3...
90-DAY DEFECTIVE EXCHANGE GUARANTEE
SVS will replace any product purchased from us that becomes defective
within 90 days of purchase. If a replacement is not available,
we will offer full credit toward the purchase of a like product.
PROMISE #4...
FREE SHIPPING
Any product purchased from SVS in the continental US
will be shipped to you free of charge.
PROMISE #5...
1-YEAR "NO LEMON" GUARANTEE
SVS will replace any product purchased from us that becomes
defective 3 times within the first year of ownership. If a replacement
is not available, SVS will offer full credit toward the purchase of
a like product.
PROMISE #6...
1-YEAR TRADE-UP POLICY
You may trade in any product purchased from SVS within 1 year of your
purchase, and receive full credit toward the purchase of a more expensive
like product. We ask that the product be in like new condition with original box and
packing. We ask our customers to pay any freight charges associated with
the return and new purchase.
PROMISE #7...
1-YEAR PERFORMANCE GUARANTEE
If SVS improves the performance of a model you purchased, we will upgrade it
to current standards at no charge within 1 year of your purchase.
PROMISE #8...
5-YEAR UNCONDITIONAL WARRANTY
SVS offers the industry's most comprehensive warranty on all our products.
SVS warrants of all its products to be free from defects in workmanship for
5 years from date of purchase.
PROMISE #9...
THE FINEST QUALITY IN EVERY PRICE RANGE
You are assured of unsurpassed quality, value and performance at SVS,
regardless of your price range. We have carefully designed our products
to outperform every product in their price range. We are proud that many
of our products outperform competing products two and three times
the price.
PROMISE #10...
INFORMATIVE PRE-PURCHASE ADVICE & COUNSEL
We offer live phone support weekdays from 9 am to 9 pm Eastern time toll-free at
(877) 626-5623. Or just email us at
custservice@svsound.com and we'll answer within
minutes. Our Merlin speaker matching tool selects the perfect subwoofer for your
speakers, and gives you the exact subwoofer settings for easy setup.
PROMISE #11...
TOTAL AFTER PURCHASE SUPPORT
SVS wants you to be completely satisfied with your purchase. If you are
not satisfied in every way, please contact our corporate offices toll free at
(877)-626-5623 or email our Company President, Gary Yacoubian, at
gyacoubian@svsound.com for a prompt, courteous resolution of your concerns.
Our goal is 100% of our customers, 100% satisfied, 100% of the time.
I like #11
Question 2:
What is the next product you would like to see from SVS? Describe it in as much detail as you like, and let us know what it should cost.
I'd like to see a satellite/small lifestyle style speakers and sub to match. Some thing you could put in a small room (bedroom)
Question 3:
What do you look for in a great subwoofer?
Flat response & low distortion for a reasonable price.