Well, I’ve got some good news and some bad news about The Speaker Company – mostly good.
As mentioned in an earlier post, I wasn’t able to get an order through the web-site. I called their customer service to make sure my order was cancelled. The only reason I cancelled the order was I’m fairly conservative about ordering over the internet. I didn’t want any foul-ups. Since my order was sitting in their check-out cart, but not submitted, it gave me pause and I wanted it erased. The customer service person, Mike, was very helpful and I got everything done quickly. So far, the bad news was their web-site needs a little tweaking, but that’s the only thing. Otherwise, it was a good experience. I may yet order the speakers.
On a very positive note, about an hour after my phone call with Mike, at The Speaker Company, Nick Valente called me to make sure everything was handled to my satisfaction. I assured him it had been. I then described the problems I had with the web-site. He was very interested because he wants to make sure any problems are addressed and corrected. He convinced me he would get this done.
More interesting was that we talked awhile about future products. I think they are serious about breaking into, and being competitive in, the speaker market and they will have higher end products in the near future.
All in all, it was a very positive experience. I would, and will, keep The Speaker Company in mind when buying.
John
