With very good reason. Masimo were atrocious owners and custodians of Sound United. Just educate yourself.
I understand you have had issues with a couple of your Marantz AVPs but they alone is not a reason to call them atrocious owners. From what I can see, Masimo has done an above average job in improving their potential customers knowledge of their AVRs and AVPs prior to making their final decision. They have had offered multiple online product training type of marketing info, too bad mostly on YT and I had to do the print screens to save the info I want to keep. Yes, those are still highly marketing oriented, but at least they always involved a couple of product mangers in those presentations and offer include online FAQ towards to end who obviously have relatively strong technical knowledge, even when paired with their typical sales guy like Mr. Phil Jones (a good communicator), they would usually wisely support him with our
@gene who, while tend to never forget wearing his commercial hat/brain (wish he could conveniently forget to put that one sometimes haha...but I understand..) could/would be there to moderate/remind etc., when Mr. Jones lean too far into the marketing side.
I really hope Harman is big enough to continue Masimo practice in offer such semi educational presentations when they launch new products. If you haven't want those videos, I suggest you should, because like many, you have the ability to understand block diagrams and schematics, so you can appreciate or not, whether the info presented would/could support noticeable improvements that might or may not justify upgrading to the new models. Have you ever watch the one, I surely have linked them before, on the AV10 and AV20, you obviously love your AV10 so may be you won't bother spending an hour watching the video but you may, if you are a curious person like me.
To save you time searching, here's to link again, to one of those example that Masimo has been offering and hopefully Harmon will continue doing something better or at least similar. Surely that would increase their cost overall but they must have done their job to determine if the added cost would be offset by potentially increased sales by picking the more technically inclined customers who like to know things like which DAC, volume, OPA, multiplexor switch ICs ore even resistor, caps tolerances, and most importantly the DSP engine ICs, without such technical info, those customers, me anyway, would hesitate spending more or upgrades that tend to cost more and may even get less in the end.
Marantz AV 10 & AMP 10: New Flagship AV Seperates!
Also from what I can see, no other holding companies, including Sound United (before the Masimo acquisition), Yamaha, and those who own Integra/Onkyo/Pioneer etc., or JBL, NAD, Anthem offer any such in depth and have relatively technical online sessions.
On the reliability side, all D+M's competitors including those their fan base considered worth paying premium prices for such as Anthem, Arcam, NAD, just to name a few, and even the budget oriented Emotiva lines do appear to have more reports on their reliabilities, even bugs by owners, but their fan base customers tend to be a lot more forging then guys like us here on Audioholics.
