Enter to Win: HDMI Cable from DVIGear

[darthkringle]

1. When buying from an online retailer, how much do you take into consideration their return policies?

In home trials w/reasonable return policies shows confidence in the product by the manufacturer. I would not say it is a deal breaker for me, but it has become an expectation for most online shoppers.


2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

21 days.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

10%

 

[Wabbit_Swayer]

1) The more expensive the item, usually the more important I consider it.

2) 30 Days

3) 10-15% probably

 

[bersik]

1. I don't really look at the return policy. I probably should but most purchases I make online are from companies or products that I am fairly familar with.

2. 30 days is a fair amount of time to return a product purchased online.

3. Restocking fees are kind of a joke. They are a relatively new way to suck more money out of customers. However, 10% is competitive with solid companies.

 

[Tomorrow]

1. A good return policy is paramount in buying from the internet. If you can't check out an item first hand, you can never be certain the product is right for the purchase. Everything bought from the internet is like shoes....look great in the picture, but do they fit? If not, I'd want to return them.

2. 30 days is plenty ample.

3. If an item is not in saleable condition after the return period, it should be open to warranty regards, and that's it. No restocking. No restocking fee.

 

[MUCHO]

1) Its important - I'll rarely buy from an internet company if they have a restrictive return policy.

2) 2 weeks is plenty

3) Depending on the item, none to 20%. Some items lose signifigant value, others none. This should be accounted for in a return policy.

 

[vigga]

1. When buying from an online retailer, how much do you take into consideration their return policies?

Return policies are essential. I will not buy from any store that does not have a return policy of some sort.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

Anywhere from 2 weeks to 60 days is reasonable. People are often buying cables for installations ahead of time. This means that things might not be used or implemented immediatly.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

No more than 5-10%...although I think restocking fees sort of defeat the purpose. The age of restocking fees is more or less over.

 

[talannar]

1. When buying from an online retailer, how much do you take into consideration their return policies?

If the return policy has me jumping through hoops, I won't even consider a purchase from that company.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

I think 30 days should be sufficient.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

0% to 5%. But, I will say that I don't usually purchase from a company who charges a restocking fee unless I know that I am going to keep that item. A company is more like to get my business with a 0% restock fee.

 

[lynnjer]

Reply

1. When buying from an online retailer, how much do you take into consideration their return policies?
--In the grand scheme of things, and without going into the various if-then scenarios, it accounts for a ton.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
--I'd like to see more 60-day policies around, though from a inventory stocking standpoint, it's pretty tough to do. 30 days would be the minimum. Sometimes people are piecing their systems together and need time for them to arrive and get your system completely set up. Then you can leisurely start seeing how it's performing, rather than being pressured into hurrying up and trying to test things out in time to send it back.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?
--Fair - 5%. If it's a true, top-notch company that goes above and beyond, 0%. Guaranteed they'll get repeat customers if they truly are top-notch in more ways than one.

 

[jcsprankle]

Here's my answers...

1. When buying from an online retailer, how much do you take into consideration their return policies?
2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

Answers:

1. When I buy from an online retailer, the return policy is a large consideration only if I haven't dealt with them before. If I've ordered from them before and know they have quality of products, it's not even a thought for me. However, if it's the first time, I want to know that I'm covered if the item isn't what I was looking for.
2. I think 30 days from the day you receive it is realistic. Not too long, not too short.
3. I think 15% is reasonable. Never more than 20%.

 

[sy527x]

1. Return policy is the third thing I consider behind product quality and price. If quality and price are comparable between different retailers, the make-or-break usually comes with the retailer that offers the more flexible/affordable return policy.

2. I think 30 days is a good time period for returning a product. Other than obvious damage to the product during shipment, a customer may need more time to find something is wrong with what they just bought. So they'll need to hook it up to their system and test for a few days. This also accounts for the variation in shipping time to different locations.

3. 10%

 

[Reorx]

1. When buying from an online retailer, how much do you take into consideration their return policies?
It depends on the price of the item I am buying, and how much it will inconvience me to return it.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
30-60 days. This would give you enough time to test the cables.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?
0-5%. I've seen online retailers purposely send out wrong products, then try to hit you up with the restocking fee when you return it to get a different item. It's hard to know when it's a dealer mixup or a consumer wrong choice.

 

[djoxygen]

When buying from an online retailer, how much do you take into consideration their return policies?

It's usually not the first thing I consider, but I try to find out before buying.

What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

I think 30 days is enough time to know if you got the right thing and it arrived in good condition.

What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

If the item is unusable for no fault of the buyer (i.e. defective/damaged item, or misleading product information), there should be no restocking fee. If returned opened and for other reasons (like Defective End User, change of hardware, etc...) something in the realm of 50% - 75% of average reseller margin would be appropriate.

 

[jcPanny]

DVI Gear

1. When buying from an online retailer, how much do you take into consideration their return policies?

Return policies are especially important for all online companies. It gives the customers the confidence to order cables or equipment that they have not seen or tested.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

30 days is reasonable.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

0% from unopened items in origional packaging. 10% or less for opened items in "new" conditions. With HDMI in perticular, consumers may need to try out additional cables to determine if their problem is with cables or switching and compatibility of components. They also might compare Component video and HDMI signal quality.

 

[Exit]

I look for a minimum of 30 days return policy for internet shopping or I go elsewhere.

A reasonable return window is 30 days after receipt of product.

A reasonable restocking fee is 15% on products which have an altered appearence from new but still can be resold as B stock to recoup the distributor's costs. The buyer has the responsibility to maintain the item like new as received for a full refund. Defective product or product damaged in shipment should always get a full refund plus shipping refund both ways.

 

[kluvlaw]

When buying from an online retailer, how much do you take into consideration their return policies?
Very Important; good companies provide good customer Service.

What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
30-60 days
What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?
If everything is ok except the opened packaging, nothing; the occasional dissatisfied customer is one the costs of having an internet based retail business. What is Target or Best Buy's restocking fee? Exactly!! Also, in these examples the consumer doesn't incur the cost of sending it back.

 

[ehurnie]

1. It's very important to have a return policy, if something is not right or if I am unsatisfied I would like to return the product.

2. I say 45 from when the package is delivered. I install most of the things I buy and sometimes can't get around to it for a couple of weeks because of my work schedule, therefore I need time after that to use the product.

3. When I read immediately resellable I think of that it has to come just like I received it. Sometimes I can't remember were certain cables were in the box and other minute details. As long as everything is there, in some order, and not damaged I do not believe there should be a fee.

 

[korgoth]

return policies are important.

30 days is fine

no restocking fees.

 

[xthexjoker]

1. when buying online this is very important. if a company has a policy where they will send a return paid label if the product is defective or the wrong one was sent is ideal.

2. 30 to 60 days in good working condition.

3. 5 to 10% i would think would be the most fair

 

[MrFong]

1) When buying from an online retailer, how much do you take into consideration their return policies?

Depends on the total price of the order. If it's less than $50, I'd probably just swallow the loss instead of going through the hassle. The more expensive the item, the more leeway I'd expect.

2) What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

30 days should be sufficient. That gives people the time to ship, enough time to try, and time to return.

3) What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

Typically, you see a 10-15% restocking fee, but I guess it all depends on what the nature of the packaging is. Some cables are packaged in hard sealed cases that you cannot open without destroying. In a case like that, it's tough to expect a return in 'saleable' condition.

Scott

 

[Puppetz]

1. I like to know what the retailer's return policy is before I purchase (online or in store), but I consider other factors like price, quality, and customer ratings to be more important.

2. I feel 30 days after purchase is fair and realistic.

3. Depending on the product, between 5 and 10 percent seems reasonable to me. Even if the product is in perfect condition, once it's been opened, the retailer cannot immediately resell it.