Enter to Win: HDMI Cable from DVIGear

[moxey5]

DVIGear wants your opinion about Return Policies
…and we’re willing to give you the shirt off our backs for it !

In the competitive world of online retail, policies and customer service can make or break a company. We want your opinion on return policies for online retailers, so we’re giving away our extremely popular HDMI Super High Resolution cables to five (5) randomly selected winners that respond to the questions below. Each winner will be able to choose one cable of his or her choice up to 7.5 meters. Also, five (5) randomly selected winners will receive a DVIGear t-shirt in the size of their choice. Each t-shirt and cable will be delivered at absolutely no charge!

To be eligible to win, you must: 1) Be a registered Audioholics forum member, 2) Answer the following questions in this contest thread.

1. When buying from an online retailer, how much do you take into consideration their return policies?
2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

Extra BONUS for Audioholics Readers!!!
Don't want to wait for the contest? As they say, “Seeing is Believing”. Use discount code AH-0306 to get a 5% discount on ANY of our Super High Resolution DVI and HDMI cables.

1. It is an important consideration but something you don't expect to use.

2. 30 days

3. Five Percent

 

[noleincol]

Return policy is extremely important.
30 days from time of receipt with no more than a 10% restock fee.

 

[Intradio]

If there was an online retailer with a simple, clearly stated "money back guarantee" and another with a wordy and conditional return policy and a third without anything, there would be no question as to which one gets my business. The first retailer helps to mitigate the "buyer beware" syndrome.

Fair return window would be 30 days.

Unless the item is damaged, kill the restocking fee. If I decide to return the item, I will pay the shipping. To charge me more, raises questions in my mind about the retailers confidence in his own products.

Happy Day
Phil

 

[westcott]

1) Depends on what I am buying, its value, and how long i expect it to perform reliably.

2) 30 days from arrival of delivery.

3) Nothing unless it is superbowl month, then charge 20%.

 

[jmritchie]

Return Policies

1. Return policies don't concern me much. I usually know what I want, and would not return it unless it was defective. I rarely look into the return policy before purchasing.

2. 1 month is fair. If a product is defective or doesn't meet my satisfaction, it still gives me a chance to test the product in case it doesn't meet my satisfaction because of something i've done. (Like not being happy with cables becuase i've hooked them up wrong)

3. If a product is defective, clearly no restocking fee should be charged. If it doesn't meet my satisfaction, a 10 percent restocking fee is fair.

 

[HiRez1394]

DVIGear Poll

When buying from an online retailer, how much do you take into consideration their return policies? I once got burned by one online retailer, which had a lousy return policy, which is why I don't shop that retailer any longer. That's why a good return policy is very important to me, given that trust and customer service are so vital in an online transaction, when a buyer can neither view nor demo in person something ahead of time.

What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear? 30 days upon delivery.

What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition? "Restocking fees" in general are a real turn-off (read deterrent) to me. However, in the case of merchandise being returned in less-than-saleable condition, I think a fair restocking fee would be the price difference between an item's B-stock price and its brand-new price.

 

[MarkMac]

1.When buying from an online retailer, how much do you take into consideration their return policies?
Return policies are a big factor when purchasing any type of tech gear.

2.What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
I would say 30 days is about right.

3.What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?
10% seems reasonable if the product has been opened and used, and can no longer be sold as new.

 

[terror_beast]

1. When buying from an online retailer, how much do you take into consideration their return policies?

The return policy is much like the warranty to me - I expect it to be competitive with other similar retailers, but ultimately, I do not want or expect to use it. The quality of the product is paramount. If it is a very high quality product, the return policy or warranty should be virtually irrelevant. I would far rather buy a high quality product that has no return policy than a poor quality product with a great return policy. That said, the return policy is like an item on a checklist for online retailers. Not having the same sort of "try it in your home - risk free - for 30 days" return policy as every other online retailer would put an online company at a disadvantage.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

I expect 30 days after receipt of delivery. I would say that after I have signed to accept delivery, I should have 30 days, during which I may call or write to DVIGear to receiver a return authorization number.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

Assuming the item must be repackaged/refurbished, I would say that a 10% restocking fee is fair. An item that is returned in the original packaging and is complete with any instructions or accessories should not be subject to a restocking fee though.

TerrorBeast

 

[trhoffman]

1. When buying from an online retailer, how much do you take into consideration their return policies?
I rarely take this into consideration unless there is no return policy, which tends to worry me.

2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
The consistent answer is 30 - 45 days, and I do not differ in this respect.

3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?
In all reality, I tend to avoid companies that charge a restocking fee. I put a lot of research into what I purchase as I have limited resources; however, some products aren't very good no matter what happens. Restocking fees also send a message that the company does not stand by their product and that the customer is secondary.

 

[sk60]

When buying from an online retailer, how much do you take into consideration their return policies?

Depends if I'm buying for low price (no) or from someone I trust(yes)

What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

30-60 days

What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

10$

 

[steinoch]

When buying from an online retailer, how much do you take into consideration their return policies?

answer: it is the last thing i look at and I have, more times than not, already decided that I will purchase a product when this is considered.

What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

answer: If the product if faulty 6 months. If the person is disatisfied with the product post-marked one week.

What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

answer: no restocking fee

 

[slksc]

1. Return policies are important, but price is #1. Let's face it, cables are less likely to have QC issues than receivers.

2. I guess 30 days after delivery is reasonable.

3. Maybe I'm naive, but for cables, I don't see why restocking fees should be as high as other electronic gear. Seems to me that it is pretty easy to re-package it. So maybe 5%.

 

[love2listen]

Return policy....

Due to the fact that the Cable Industry has the "SNAKE OIL" reputation, I feel that a 30 day return policy should be a minimum. Considering the "Mark Up" on most of the products, a Re-stocking fee of 2.5% after the 30 day return period would be acceptable.It is a given that there are SOME(a very small percentage) customers that will return an item for the WRONG reasons,but for the most part it is usually a valid dissatisfaction with the product.

 

[tleonard]

Entry

1. Returns policies are important, but to me they are generally second to price given my returns rate of probably less than .3% for online purchases.

2. 15 days from date of buyer's receipt of merchandise

3. Determined based upon condition - not some arbitrary flat rate. i.e $20 for a damaged box, $20 for a missing manual (not some percentage - how much sense does that make? A manual for a $10k piece of equipment isn't 10x more expensive than the manual for a $1k piece, and surely not 100x more expensive than the manual for a $100 piece).

 

[baring5]

(1) When buying from an online retailer, how much do you take into consideration their return policies?

100%... If they don't have a excellent return policy I won't buy.



(2) What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

30 Days


(3) What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

$0.00 It should be just like buying from my local merchant. More so from a online store because you can't see or hold the exact product that your going to recieve in the mail.

 

[Pyrrho]

DVIGear wants your opinion about Return Policies
…and we’re willing to give you the shirt off our backs for it !

In the competitive world of online retail, policies and customer service can make or break a company. We want your opinion on return policies for online retailers, so we’re giving away our extremely popular HDMI Super High Resolution cables to five (5) randomly selected winners that respond to the questions below. Each winner will be able to choose one cable of his or her choice up to 7.5 meters. Also, five (5) randomly selected winners will receive a DVIGear t-shirt in the size of their choice. Each t-shirt and cable will be delivered at absolutely no charge!

To be eligible to win, you must: 1) Be a registered Audioholics forum member, 2) Answer the following questions in this contest thread.

1. When buying from an online retailer, how much do you take into consideration their return policies?
2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?
3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

Extra BONUS for Audioholics Readers!!!
Don't want to wait for the contest? As they say, “Seeing is Believing”. Use discount code AH-0306 to get a 5% discount on ANY of our Super High Resolution DVI and HDMI cables.

The return policy only matters to me if I am not certain that I want it (in which case I am probably not placing an order), unless you mean the return policy for defective items. In that case, it matters, but otherwise, I don't care about the return policy. Defective items should be replaced for free, including shipping (as being defective is their fault, not mine, and therefore they should bear the added expenses).

30 days is a standard, reasonable return policy.

What do you mean by not in "immediately saleable condition?" If you mean that it has been opened, but is undamaged, then 100% return is what I want (excluding reasonable shipping charges). If you mean that the product has been damaged (e.g., scratched, etc.), then the amount would depend on the damage, which may exclude the item from being returnable.

 

[Svenhook]

1. When buying from an online retailer, how much do you take into consideration their return policies? Not a lot, but its important to have.
2. What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear? 60 Days
3. What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition? Id say up to 10%. 0% if it is returned because of manufactoring error of course or it is not as good as advertised

 

[Bryce_H]

When buying from an online retailer, how much do you take into consideration their return policies?

A significant amount

What do you think is a fair and realistic return window (days after purchase) for an online retailer like DVIGear?

30 days

What do you think is a fair restocking fee percentage when products are not returned in immediately saleable condition?

5%

 

[ralphmcw]

The return policy of an online retailer is extremely important because I need to feel confident that I will not be stuck with something that I don't want/dosen't work. You can't see the product in person before you buy so it should be easy to return it.
I think 15 days is lots of time to give a person to return an item. If you don't want it you will know right away. Why would it take two months?
I think a 5% restocking fee is fair but going with no restocking fee could be better in the long run as people would have less hesitation about buying things. A large majority of these people will probably not bother to return the item even if they decide they don't want it because of the hassle. This could mean greater profits for the retailer.

 

[Devin79]

30 days is good I think

I think 30 days is a good return time. Some cables however like S-Video should have replacement policies that cover the life of the cable. For instance if the little pins come off easily, the company should allow you to send it in and get a replacement cable.