I can also confirm that compared to SVS, Monoprice's customer service isn't great. However they did replace my Monolith 7 (after inspecting it for a couple of weeks with no communication) with no questions asked, and it was my fault so I can't complain. They did make me suffer in the dark for a while, but honored their warranty. SVS' cust service is really stellar tho. They're fast, keep you in the loop and always answer questions. They've helped me well outside of warranty a couple of times too. Great company to work with. That's kinda rolled into their pricing too tho.