Almost every time I had to call them, it took an hour because they have offshore support and only give their agents a short list of answers for the millions of possible questions, with little or no real training. One call took seven minutes and I had no idea what to do with the rest of the hour I had planned to waste.
To make it worse, someone used my credit card info to buy something from ATT.com and picked it up at the AT store close to me. I went there after getting a replacement card and the store manager admitted that it definitely happened at his store, but when I asked to see the surveillance video, he told me I couldn't, BECAUSE OF PRIVACY CONCERNS! The thieving bastard gets protection, but the victim doesn't?
I don't gamble and I have gotten screwed by people who are supposed to make sure I made money, so I agree with a lot of what you have gone through, but I should have added "if you want to" to the advice about learning to make money in the market- that was a mistake on my part. I'll only bet on something if I have some control over the outcome. I may bet on pool/billiards, golf, maybe darts but that's about as far as it goes.