Bi-amping isn't about gaining power, it's more about separating it in the type of bi-amping you want to try. Active bi-amping with an active crossover is the more effective way of bi-amping. Did you read the article I linked? It explains the different ways it is gone about. Have fun playing around with it. Most important thing is to remember to remove the jumpers between the terminals on the speakers first so we don't see that mushroom cloud

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ps Generally I'd not bother calling customer service for technical questions....I think you've already found out why. Denon customer service can be quite meh.