update on issue
Two new 'developments' have come about,
First
(Quoted from Yamaha's previous response which caused some to think Yamaha was in fact doing as they should be . . . )
We received Mr >>>>'s returned RX-Z9 unit back to our service centre. They performed basic testing (which they do to all returned stock) to verify it is working, and it was. Then we arranged to have it shipped to our head office for further testing. We believe the RX-Z9 was in the same condition as it was in Mr >>>>'s home.
Mr >>>>>'s returned RX-Z9 performed perfectly normally, both on the LPX-500 and the PDM-1. There was no distortion visible across the top of the test pattern at all. No unusual shimmering was evident.
Please advise Mr >>>>> that we have been constantly trying to solve his problem since we have been aware of it. He seems to think we have indifference to his problem, which is of course not true. There has been up to five Yamaha Australia staff working on this situation. The complexity of the product and the problem - combined with our inability to replicate the problem - has meant there has been nothing further we could tell Mr >>>>>> about this until now.
we just found out that the third unit which died, never left the store and Yamaha have not tested it or received it, and has still not left the store, and the second unit is still in our home!. Could someone please explain to me which Z9 they say they tested (especially which one of OUR units they tested!!!). I cannot be the first one as they, Yamaha, said it was a dud, and that's how this whole thing got started.
This new bit of info was quite some shock to us as it means this letter is . . . . Well I’ll let you be the judge of that.
And secondly, we today, took DVD's and went to test another Z9 in a completely different (highly regarded) store. They there had the Z9 set up COMPLETELY with Yamaha equipment, DVD and projector.
The problem was there, and in some cases worse than we were experiencing it ourselves at home!!!!
The manager even saw the problem himself, and it took us a whole of 15min to show him our run of tests, let's hope he goes to Yamaha about this as well.
Anyway, I said I’d keep you posted, and this post may then interest you, please give me you feedback, as I think you'll have to admit, it ain't looking good.
cheers