Ruipro Fiber Optic HDMI a bust when it comes to warranty support

Cos

Cos

Audioholic Samurai
I purchased the Ruipro 33ft Fiber Optic Cable back in 2022 and it recently started to fail.

  • These cables are not cheap at about $156.00 at the time.
  • What surprised me is that they only have a 5-year warranty (that has finally changed to lifetime).
  • After 3 attempts to contact via email. They only have a WhatsApp message and email as contact options, no reply
I know people have had success with their cables, but I will no longer be purchasing from them as they don't seem to want to stand behind their product, even though mine is still under warranty. Looking for alternative suggestions for cable.
 
TLS Guy

TLS Guy

Audioholic Jedi
I purchased the Ruipro 33ft Fiber Optic Cable back in 2022 and it recently started to fail.

  • These cables are not cheap at about $156.00 at the time.
  • What surprised me is that they only have a 5-year warranty (that has finally changed to lifetime).
  • After 3 attempts to contact via email. They only have a WhatsApp message and email as contact options, no reply
I know people have had success with their cables, but I will no longer be purchasing from them as they don't seem to want to stand behind their product, even though mine is still under warranty. Looking for alternative suggestions for cable.
Who did you order the cable from, as their warranty is vendor dependent?

One other question. What are you powering that cable from, a voltage inserter, or or do you have an HDMI version 2.1a? If you are not powering it from either of those two methods, then more likely your HDMI port is failing and actually it could even take down your HDMI board.
 
Cos

Cos

Audioholic Samurai
  • Purchased from Amazon (Seller is listed as Ruipro)
  • My HDMI is from my TV to my Anthem AVM70 8K Version (in wall)
  • Product Link: Cable 33'
  • It was connected to my Sony XR-77A80J which has 2.1 HDMI (not sure its 2.1a)
  • Video is fine, audio breaks up on movies played on HBO MAX, VUDU, Sony's Hi-Bit Streaming Services etc
  • My understanding is that 2.1a is more commonly used on Laptops, etc for power saving, not so much on TVs, this is news to me
I was not aware that I need a voltage inserter as it is not indicated with the cable.

Troubleshooted the following;
  • My cable is in wall, but I got a secondary HDMI Cable connected AVR to TV with it, and issue resolved
  • Factory reset my AVM70 and started from scratch, issues persisted with Ruipro
  • Factory reset my TV.
  • I use eARC and it worked perfectly until about 4-5 months ago
 
Last edited:
TLS Guy

TLS Guy

Audioholic Jedi
Who did you order the cable from, as their warranty is vendor dependent?

One other question. What are you powering that cable from, a voltage inserter, or or do you have an HDMI version 2.1a? If you are not powering it from either of those two methods, then more likely your HDMI port is failing and actually it could even take down your HDMI board.
I should have said HDMI 2.1a and HDMI 2.3 version. Depending on the date of your unit the HDMI version will be either 2.1 or 2.3. Only the HDMI 2.3 version can power a Ruipro cable or any active cable without serious damage to the HDMI board occuring.

This is a confusing issue, and causes a lot of damage to HDMI boards.

Active cables like Ruipro draw 300 ma to power the converters.

Only HDMI versions 2.1a and 2.3 provide 300 ma, all other versions only provide 50 ma. So unless you use a voltage inserter with all ports other than 2.1a or 2.3 serious damage will occur to the HDMI board over time or even right away.

Which version your AVM 70 has depends on its age, but should be marked on the port your Ruipro cable is connected to. Earlier versions of the AVM 70 had 2.1 ports and CAN NOT safely power cables like Ruipro. Later versions have HDMI 2.3 and can safely power your Ruipro cable.

So when I was using my Marantz 7705 and then the 7706 I used a voltage inserter. My Marantz AV 10 has HDMI 2.3 and I have dispensed with the voltage inserter.

I installed a Ruipro active cable the same length as yours in 2019, and it is still working fine with zero issues.

So the bottom line is, if your AVM 70 has HDMI 2.1 then you have almost certainly have an issue with your HDMI board and not the cable.
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