Ruipro Fiber Optic HDMI a bust when it comes to warranty support

[Cos]

I purchased the Ruipro 33ft Fiber Optic Cable back in 2022 and it recently started to fail.

• These cables are not cheap at about $156.00 at the time.
• What surprised me is that they only have a 5-year warranty (that has finally changed to lifetime).
• After 3 attempts to contact via email. They only have a WhatsApp message and email as contact options, no reply

I know people have had success with their cables, but I will no longer be purchasing from them as they don't seem to want to stand behind their product, even though mine is still under warranty. Looking for alternative suggestions for cable.

 

[TLS Guy]

I purchased the Ruipro 33ft Fiber Optic Cable back in 2022 and it recently started to fail.

• These cables are not cheap at about $156.00 at the time.
• What surprised me is that they only have a 5-year warranty (that has finally changed to lifetime).
• After 3 attempts to contact via email. They only have a WhatsApp message and email as contact options, no reply

I know people have had success with their cables, but I will no longer be purchasing from them as they don't seem to want to stand behind their product, even though mine is still under warranty. Looking for alternative suggestions for cable.

Who did you order the cable from, as their warranty is vendor dependent?

One other question. What are you powering that cable from, a voltage inserter, or or do you have an HDMI version 2.1a? If you are not powering it from either of those two methods, then more likely your HDMI port is failing and actually it could even take down your HDMI board.

 

[Cos]

• Purchased from Amazon (Seller is listed as Ruipro)
• My HDMI is from my TV to my Anthem AVM70 8K Version (in wall)
• Product Link: Cable 33'
• It was connected to my Sony XR-77A80J which has 2.1 HDMI (not sure its 2.1a)
• Video is fine, audio breaks up on movies played on HBO MAX, VUDU, Sony's Hi-Bit Streaming Services etc
• My understanding is that 2.1a is more commonly used on Laptops, etc for power saving, not so much on TVs, this is news to me

I was not aware that I need a voltage inserter as it is not indicated with the cable.

Troubleshooted the following;

• My cable is in wall, but I got a secondary HDMI Cable connected AVR to TV with it, and issue resolved
• Factory reset my AVM70 and started from scratch, issues persisted with Ruipro
• Factory reset my TV.
• I use eARC and it worked perfectly until about 4-5 months ago