and I'd like you to look into it and make the necessary corrections. The company is AV123 and they are located in Longmont. As of the other day, a search of the BBB for this company indicates that it provided secretarial services and that you had no information regarding this company. Now today, a search indicates that AV123 Type of Business is Speakers - Wholesale & Manufacturers. While this is correct, a report on this company still says it has no rating.
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
* 6 complaints filed against business
* Failure to respond to 2 complaints filed against business.
* 2 complaints filed against business that were not resolved.
* Government action(s) against business.
* BBB does not have sufficient background information on this business.
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 6 complaints about this company in the last 36 months, our standard reporting period. Of the total of 6 complaints closed in 36 months, 4 were closed in the last year.
These complaints concerned :
+ 5 regarding Refund or Exchange Issues
1 - Failure to honor promised refunds, exchanges, or credit
3 - Failure to honor refund, exchange or credit policies
1 - None of the Above - Refund or Exchange Complaint Issue
+ 1 regarding Sales Practice Issues
1 - Sales presentation did not disclose key conditions of the offer
These complaints were closed as:
+ 2 No Response
2 - Company failed to respond to BBB to resolve or address the complaint issues.
+ 2 Resolved
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
+ 2 Unresolved
Government Actions
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On February 26, 2010, Colorado Attorney General John Suthers announced that the Statewide Grand Jury indicted Mark L. Schifter, on suspicion that he ran multiple fraudulent charity raffles that he used to steal from Colorado consumers.
According to the five-count indictment, Schifter, president of the Longmont-based companies
www.AV123.com and Perpetual Technologies, used his company's Web site to post information about 27 illegal charity raffles between October 2004 through August 2009. During that time, Schifter is suspected of taking in more than $180,000 from 707 victims as part of the raffles; only $29,500 of the money the raffles raised was devoted to charitable causes. The indictment alleges that many of the charities advertised as the benefactors of the online raffles received none of the money.
For more information, please visit:
http://www.coloradoattorneygeneral.g...02/26/attorney general announces indictment longmont man involved internet charitabl
Now, either your system has a glitch of some sort, it has been tampered with internally, or it is able to be altered in some fashion by outside parties. In any case, the information that the Denver BBB system is providing is erroneous and needs to be corrected to reflect not only the complaints this company has on file as well as the indictment against the owner of the company, Mark Schifter. To not correct your records would mean concerned consumers are not properly informed should they choose to enlist your services. I and others would appreciate your immediate attention to correct the monkey business that is going on.