I agree with you, I suggested that he tried without cutting the connection first, because of what the Hypex engineers suggested:
Note that it says "the RC network can
usually be shorted since consumer kit is always ground lifted. And even if it is not shorted, it (pin1), is connected to ground via the RC network, so they obviously have some concern. You and I both know how electricity work, so I
suspect the concern with not having that connection at all, might be that in the rare instance when the shield/chassis ground connection is broken somehow, and that might result under certain conditions, loud pops that might damage something including speakers.
So I would still say leave the connection there, don't cut unless it still hum. I think we are in agreement on this strategy?
From the Hypex article I linked earlier (and I think we can assume that the Hypex team must have more practical experience than us):