I bought a Yamaha receiver from this place in May for a second home. It arrived promptly, appeared to be new, but I didn't try it out until August. It wouldn't turn on after the third time using it, I called Yamaha tech support, who issues me an RA, then emailed me asking for the receipt and S/N. New Age's website states everything has factory warranty, and in an email prior to purchase, they told me if there is a problem to go through them. I called new-age and put the email from Yamaha on hold. New-age took the information and said they would obtain the RA and get back with me. I called every other day, only to be told they are waiting on Yamaha. Since Yamaha was very responsive to me, issuing an RA on the first call, their response seemed fishy. I called new-age for 10 days, the last three they didn't answer the phone. I finally responded to the Yamaha email, taking my chances since new-age is not an authorized dealer. I was informed by Yamaha they had no record of a warranty claim from new-age, or for me from anyone. My experience indicates there is no factory warranty buying through this place. Their website is deceiving.