I found trying to buy from Paradigm is an amazingly poor customer experience. I placed the order on Friday, they charge my credit card, then send me an email days later that says, "We were not able to complete your order at this time due to a processing failure with your payment information. Your order has been cancelled and any charges to your account will be fully refunded."
This looks like a scam. How could they not process the order if they expect to process a refund? In the background a company named Quivers is running the sales operation. You have no phone for Quivers so you call Paradigm and they tell you they know nothing and can't help. Once you get the phone number from Paradigm for Quivers, you call them and they tell you they don't know why the order was cancelled, the card was charged. They send an email to Paradigm to ask why and email you later. Meanwhile, Quivers sounds like it's in India. When you get the email from Quivers, they tell you the grey wood grain models are on back order and you should place another order for the gloss black finish. Once you do that, they have now charged your card twice with assurance they will refund the 1st order. You ask why they can't just use the 1st payment and they say that's not possible.
Basically, I can't recommend buying thru Paradigm after my experience. I am watching for delivery of the black units with an eye on the refund for the 1st pair. I'll have to file a dispute with the credit card on the cancelled order if the refund does not appear. I would have given up on this already but James seems to think the 800F is a good speaker.
Hopefully, your experience will be better than mine. If I had a company that ran this way - I'd be out of business in a few months.
