Who would you suggest I contact at Paradigm? I complained to Quivers and they said lots of customers are being turned away by their order verification process.\n\nQuivers said the order was cancelled as my phone was not the same as on the credit card. That's FALSE, I only have one phone. They said the IP was not near my address that's FALSE. They said my IP is an anonymous proxy. That's crazy. I just get what the cable company provides. :D\n\nIf Paradigm wants to lose customers unnecessarily, continue charging customers and then cancel the orders. If the company think's the order is fraudulent why not call the customer and verify they are real. I did that many times in computer sales. Frauds typically don't answer the phone and they aren't good at providing verification data.