Yes, here's the email I received from Outlaw Audio's managing partner after "Jim Gordon" locked me out of their "support system."
Jon H posted 3/22/19, 1:01 PM
Dear Mr. Conrad,
I have been monitoring your case, and we never like when an interaction is a negative one. I should start by saying, as one of the founders of Outlaw Audio, that our long record of legendary service has been hard earned. And a large part of our excellent reputation in the industry has been because of employees like Ben and Jim, both of whom I have known and worked with daily since the first day they were hired. I’ve also had a chance to review your support ticket and talk with both Ben and Jim about your case. They brought me up to speed on your equipment list and what we think is your configuration. From what I can see in the back and forth of your support ticket, you seem to be avoiding some of the specific questions that they have asked you. In my 20 years since co-founding the company, I can count on one hand the number of customers that could not be satisfied by our support representatives. In every case, the customers have been unwilling to follow a reasonable diagnostic procedure meant to, by process of elimination, identify problems caused by complex interdependent devices all connected through our processors. Neither Ben nor Jim work from a script. In fact both of them have been involved for many years in the development of many of our new products. You were lucky to be working with them as they are the most experienced members of our team.
It has been brought to my attention that you have created aliases on social media. These have been used to defame and libel Outlaw Audio around this support case. In addition, your partner is now posting defamatory and libelous content on at least one additional web site.
Our goal is to help our customers. Ultimately, we need your co-operation to do so. Refusing to answer our questions, and continually copying and pasting previous correspondence to two different Outlaw representatives does not help anyone. When asked to answer some simple setup questions, you ignored the question and cut and pasted previous replies. You mention not understanding one of the questions, which is not a problem if true, but not once did you convey this to Ben. It was not even conveyed until the 18th correspondence. To make things easier, Jim will compile the questions all together and respond to the thread. The thread will be unlocked, and any questions that are not understood need to be clearly responded to as such. Note that support tickets are locked when a situation requires that I intervene or review the situation.
At this point, we would like to deescalate the situation. Kindly answer the questions that were posed to you originally, remove the libelous content that you (and your partner) have posted on social media, and other sites, and work with us to solve your problem. If you are unwilling to do this, we will pursue a legal action against you and your partner for your libelous content that has been posed.
For those of you who are still following along you will notice that the point of this communication on Outlaw's part was to threaten me with legal action if I didn't some how make my partner take down her negative review.
Never, not once has Outlaw claimed that my 975 was not under warranty when I returned it for repairs over Christmas, or subsequently. Even here they insist that they will continue to service the unit if I'd take the negative review down.
My partner, against my advice, relented and took down her negative review. But Outlaw still refuses to speak to either of us or offer either of us an actual avenue for answering these "questions."
Oh, and by the way, I'd be happy to sell it to anyone on this thread who wants it - for cheap - but I'm not in the habit of selling things that DON'T WORK.
