Trouble with 6ave
Hello,
This is my first post here. I've lurked off and on previously but I felt compelled to join in order to share my experience with other members here regarding my purchase of this receiver from 6th Avenue Electronics.
Mods, if this isn't the proper forum for this, please feel free to move it or delete it.
I'd first like to acknowledge tomd51 for making the info about the 6ave deal and coupon known. I used the code and was given the stated discount when I ordered the 3800 in Jan 24th. Everything was proceeding fine until the day of delivery. I took the day off because, for one thing I was really excited about getting this baby, and the other reason was that I've never dealt with 6ave's shipping company, DHL so I wanted to be home when it was delivered. While I was sitting here at my computer, the truck pulled up to my house, and as I was watching, the driver slid the box to the end of the van, picked it up and tossed it into the street. I was furious, as well I should be. When the driver knocked on my door, I told him, you dropped the box in the street! "No I didn't", I said yes you did, I watched you do it! I then said I'm refusing this shipment and I want to mark the shipping forms indicating that. He told me there were no forms and then he scanned the label barcode. I looked at the DHL online tracking info later and realized he didn't scan it as refused but instead as received. I immediately called DHL and filed a complaint against this delivery, then called 6ave and explained the situation to them as well. They said no problem, when we receive the dropped package back at our warehouse we'll ship another one. It was about three days after the box was back at DHL's depot before they issued a return tracker, why it took so long I don't know, but I kept an eye on the return shipment status anyway.
This post is getting long so to make a long story short, I still haven't received a replacement. I've been on the phone with 6ave CS probably 10 times now, and nearly one month later I still don't have my 3800. It looks like their reps are either simply inept or they've been telling me lies about my replacement. It's gotten to the point now that I'm so angry and frustrated with this process that I just want my credit card reimbursed, but that request has been ignored by their CS. I've also demanded to speak to the CS manager, but again, ignored. I called again yesterday and the first thing the rep said was: "Sir, I'll have to investigate this and call you back because this order number shows as being delivered." I said, look at the return tracker and you'll see that it is at your warehouse. After a few more expletives and more demands to speak to the manager, he told me the next one will be shipped on Monday.
So, I just wanted to make people here aware of this situation, and it is my intention to spread the word around to other discussion forums next week in the event this situation isn't resolved to my satisfaction. A turnaround time of one month because of something I had no control over is in my opinion absolutey unacceptable.
Thanks for reading this.
