SVS Shipping Delays...Other Options?

[mtrycrafts]

Could you

Dealing with SV Subwoofers has been an absolute nightmare. I had ordered a 12” Ultra subwoofer in a cabinet. Can someone that has heard the 12-inch SV subwoofer (regular or Ultra) recommend a comparable subwoofer?

Respond to all the posters who are trying to help or figure out your compalints?

From what I am reading, this sub is in high demand that caused an unexpected shortage, hence a longer waiting time.

If this is your nightmare, I would take an aspirin and wait for it as it will be worthwhile of a wait. Probably no comparables to it

If something else giving you that nightmare, please explain so we can help. Don't just post and run.

 

[jr5]

Umm yes what is the real problem anyway, just having to wait? Answers answers wanted

 

[RMK!]

Much ado about nothing

It just makes SVS look bad, that's why I object to it. It's like marketing suicide. You apologize for something, realize your guy looking to jump ship, and then you tell the guy that he won't find anything nearly as good subjective or objective at the price backed up with no facts either. It can make some people feel guilty if they want to jump ship and that all other products are inferior in comparison when many are really not. It had no place being in there. The product is good enough to do the talk, let it be.

Actually, I think SVS comes off looking fine and I have a Velodyne sub. In fact, I might consider SVS on the next sub purchase .

 

[TjMV3]

The TV-12 Ultra is the driver that is in the PB12-Ultra, the PB12-Ultra/2, and PC-Ultra subwoofers.

Ahhhh.....that explains it.

Thank you!

 

[farscaper]

Now this is what I'm talking about. A thread with all kinds of posts...good & bad, and everything in the middle. Newbies, experts, manufacturers, administrators, moderators, and antagonizers.
I love this forum!!!

(I'll go back to work now.)

 

[jeffsg4mac]

Actually, I think SVS comes off looking fine and I have a Velodyne sub. In fact, I might consider SVS on the next sub purchase .

My thoughts exactly, I might replace both of my velodyne 12's with two PB10-ISD's

 

[jr5]

Actually, I think SVS comes off looking fine and I have a Velodyne sub. In fact, I might consider SVS on the next sub purchase .

Not surprised, pompous boasting without fact does not always turn people away from a company. Quite the opposite most of the time. But some people hold the owner of a company to a high standard in showing class and tact everywhere they go. That was not what most would consider to be a classy statement, unless we are all led to believe that all other companies produce garbage at that price (and we are not talking about a bare bones price here, we are talking well in excess of $USA 1000).

 

[jr5]

Am not trying to hang the guy or anything, he committed no crime. Just want him to think about saying more intelligent and sensitive things. The product is an amazing value, let it speak for itself! A lot of people look up to him, me included (even though I act as his father ), so do the right thing and set the good example sir ron.

 

[RMK!]

Not surprised, pompous boasting without fact does not always turn people away from a company. Quite the opposite most of the time. But some people hold the owner of a company to a high standard in showing class and tact everywhere they go. That was not what most would consider to be a classy statement, unless we are all led to believe that all other companies produce garbage at that price (and we are not talking about a bare bones price here, we are talking well in excess of $USA 1000).

You know jr, you might want to consider changing your handle to jr1000 or the abbreviation jrk

 

[Ron Stimpson]

TJ,

As noted, I meant the "TV-12 Ultra" woofer, there's no SVS subwoofer with that name as you realized. That's just the full part name for the driver better known as the "Ultra" (our proprietary under-hung designed with and built by TC-Sounds exclusively for us).

What I meant was (and I have no idea if this is the cause for the distress apparently caused) that this SVS woofer is in very short supply, and this of course means sub-woofers that use it are in a bit of a back order situation.

Well, forget "a bit" ... we're all but out (not counting warranty spares we keep on "hot standby"... though I can't remember the last time someone killed one). So, PB12-Ultra, PB12-Ultra/2 and PC-Ultra are out of stock for a week or two. But we'll get a trickle next week, taking care of some orders in a hold status, then more in about 2 weeks, which we hope will be the end of the outage permanently since there are still more Ultra woofers in the pipeline after that.

In any case, this might not even be the issue. We're not perfect on managing components ("JIT" or just in time, is an art to practice and storage plus financial considerations preclude us from keeping a "just in case" supply policy in our Ohio factory), shortages, or poorly handled questions, or whatever happened here are issues likewise so rare with SVS that for it to ever be mentioned at all is a big deal and will get me on a thread to try and ascertain what's gone wrong. Being out of product, or out of sorts with our customers is nearly (but not quite) unheard of with us.

As it should be.

As for JR5's comment, "let the product do the talking" you are quite right. Given the original poster's complaint I wanted to state what we believe can be demonstrated with the product, especially in objective terms. At least one reviewer called the PC-Ultra (the cylinder equivalent to the PB12-Ultra) the best subwoofer he'd ever tested (mostly on subjective terms) so I think we're solid in that regard.

All this was just to indicate that "nightmare" scenarios notwithstanding, SVS Ultra based subwoofers are well worth waiting for though we're not in the habit of making people wait.

If the poster e-mails me (and he's under ZERO obligation to do so, less than zero if that was possible) I can "work the problem" as they say.

We deal with thousands of customers every month, 7 days a week and frankly ONE unhappy person is unacceptable to us, regardless if they chose SVS or not. If anything about their inquiry into a possible sale went arwy I for one take such a claim very seriously.

Cheers,

Ron
SVS

 

[TjMV3]

One thing that bugs me a little about these forums (I'm not saying this particular Audioholics forum) is, that it seems like any time someone happens to express a negative opinon about SVS, or simply says they don't prefer SVS subs; there seems to be a swarm of attackers who bombard the guy. Not speaking of this particular user and thread, but what I have seen in other forums.

I personally don't prefer SVS subs, but they are a great, quality bargain.

For some reason, their sound doesn't appeal to me. JMO.

 

[Duffinator]

It just makes SVS look bad, that's why I object to it. It's like marketing suicide.

Now that's a good comparison, subwoofers and suicide. Certainly enhances your credibility with additional comments like this:

"Just want him to think about saying more intelligent and sensitive things. "

Got it.

 

[Shinerman]

Am not trying to hang the guy or anything, he committed no crime. Just want him to think about saying more intelligent and sensitive things. The product is an amazing value, let it speak for itself! A lot of people look up to him, me included (even though I act as his father ), so do the right thing and set the good example sir ron.

So you are against any company promoting their own products? Are you serious? You can't be, really? Word of mouth only goes so far.

Ron, nice to have you here. Even if it's temporary. I know there is a fine line between advertising without paying on a forum and just giving tech support and product discussion but glad to have you here. I have been thinking about adding a sub to my Boston's (VR 965 with built in subs) for some extra Ooomph and SVS is at the top of my list. Unfortunatley, SVS is not at the top of the wife's "next thing to buy" list.

Shinerman

 

[TjMV3]

Thanks Ron, I appreciate you coming on and filling me in, on the situation.

Class act.

 

[rr2465]

Original post

Did the original poster ever actually say what the problem with SVS was?

I think it speaks to the quality of the company that the owner would want to set things straight - which Ron obviously wants to do.

JMHO

 

[jr5]

Oh come on, word of mouth is not good enough these days with everybody and their two year old daughter surfing the web? One guy talks to the next guy, who talks to the next guy, who, well you get the point. Owners can and will get their two cents here and there. But claims of no worthy products in such a broad price, that is a bit farfetched. Much better this second go around ron.

 

[Buckeyefan 1]

Oh come on, word of mouth is not good enough these days with everybody and their two year old daughter surfing the web? One guy talks to the next guy, who talks to the next guy, who, well you get the point. Owners can and will get their two cents here and there. But claims of no worthy products in such a broad price, that is a bit farfetched. Much better this second go around ron.

JR,

I'm reading his first comment, and it appears he didn't even know of the shortage. But from his statements, I don't think he was pushing his products. He said more than 1x that you could purchase another product, and that he'd still like to find out what happened.

Even if you order another brand I'd like to to hear what it was that caused you grief and we'll endeavor to eliminate this problem. You don't get more direct to the heart of responsibility on any failed SVS customer than that.

We feel the PB12-Ultra, the PB12-Ultra/2 and PC-Ultra are quite without peers in their respective price class in both subjective and objective realms (though the former is clearly much harder to validate). There are certainly lots of other choices out there that might work well for you so best of luck finding a sub, SVS or no.

Sincerely,

Ron Stimpson
SVS Co-Founder
rons@svsubwoofers.com

His last sentence sums it up. I totally missed the meaning of your bashing, unless you have stock in his competition. Then it totally makes sense. I would like to know how he operates a facility in Ohio from Colorado though. Corporate jet?

 

[Shinerman]

Oh come on, word of mouth is not good enough these days with everybody and their two year old daughter surfing the web? One guy talks to the next guy, who talks to the next guy, who, well you get the point. Owners can and will get their two cents here and there. But claims of no worthy products in such a broad price, that is a bit farfetched. Much better this second go around ron.

That's his opinion. Sounds like you have a personal issue with Ron that goes back before this post today. You joined today and immediately start calling him stupid. Nice start. I am sure you will do well here. Good luck.

Shinerman

 

[Rock&Roll Ninja]

Yeah, that whole "waiting list" thing is a company killer. Just ask H-D.

 

[jr5]

Stupid comment, not stupid person. That is also my opinion too.