You just can't make this chit up.I was just listening to one of our sales reps on the phone with a customer.
First off, we sell parts to repair laptops.
Here's what I heard.
Hello, how may I help you?
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You're saying that you can't connect to your wireless Internet?
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Oh? It works when you go to McDonald's, but not when you're home?
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Do you have a wireless router at home?
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Well, it's a router that lets you connect to the Internet without wires.
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Do you have one?
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Then it sounds like there's nothing wrong with your laptop.
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But if you don't have a wireless router, then you can't get wireless Internet.
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Yes, I'm sure it does work at McDonald's, but they have their own router.
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No, you'd have to have your own wireless router at home.
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No, I'm sorry. It doesn't work that way.
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No, there is nothing wrong with your laptop.
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Yes, we do sell repair parts, but that.....
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No ma'am. That won't help.
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I'm sorry, I can't help you.
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No, why don't you try ........'s tech support.
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Yeah, here's their number.