Really? It's been a few years since I talked to the guys at Emotiva, but when I was working with them to figure out a unique solution for a customer, I found their customer service to be most excellent. Kind of like many of the other smaller audio companies, it'd go straight to a real live person who was intimately familiar with the products. In my case, the guy helping me was one of their product designers\/engineers. Perhaps that's changed since, which would be a shame, but I just haven't heard anything about poor customer service until your post.\n\nI'm just relaying what the general consensus is from around the forums. That's awesome that you had a good experience. Wish it was like that all the time, but to be honest, you're the first person that has said they had great customer service from them. I too, was interested in them a year or so ago until I kept seeing the negative stuff about customer service. Gene has mentioned that he loved his Emotiva amp until it broke and Emotiva would not help him at all. Others on here have said the same thing when they owned an emotiva product. I know it's not a huge sample size and the 10-15 people on here that have criticized them don't speak for the thousands that are happy with their product, but I will just caution a potential buyer if someone asks about them. No hate, just caution.