Poor Customer Service Experience with Paradigm

[Takeereasy]

Wasn't brought up on this site but another one apparantly. Ask Shinerman. Apparantly he got the rattle and sent the sub in for repairs, got a new sub replacement that had the flaw and waited around a year to report it.

As for the sub being under warranty it is not a no fault warranty so there is no 100% for sure promise to service. Is your logic I spent more money so I deserve to get service other customers won't? I feel Paradigm has a right to be suspicious of this claim. That doesn't mean that they are correct, only justified in refusing replacement in this instance. To a manufacturer it could simply sound like buyers remorse and a desire to upgrade.

If you guys expect your equipments manufacturer to replace what looks like watersatined epuipment a year after you receive it and claim that you "Just can't live with it anymore but it's been there all along honest", then you might be dissapointed. This is not a slam against you Brianphoto but the last time I checked you can buy furniture touch up pens to match rosewood and that could explain why the damage area looks painted after damage. Also they probably put about 5 or so coats of stain on that speaker, more than enough to let it soak in to the depth where minor nicks would still be showing the same colour. Lord knows I am lazy enough to be in the same boat you are in. But seriously, when did you take the grill off? Was it ever aside from taking photos to post?

I'm not doubting your claim Brianphoto, just stating why I don't feel this is the manufacturer's responsibility. I agree your dealer should have done more for you. Even if he didn't believe you, you had shown him that you were willing to spend large amounts of money to be happy with your purchase. I would want you and all of your friends as customers, the easy way to do this is to accomodate you. He should have worked extra hard to please you, instead I wonder how happy you are with his service and will he get your business again?

 

[Shinerman]

Guess I'm lost as to the time frame. I thought a rattle within 1 month caused the unit to be returned and that the replacement unit was received WITH the cabinet damage.

Where does the "over a year" come in?

Check our Brian's response in post #31 in this thread. He has the same thread over at AR.com.

Like I said before, the waiting one year is the killer here. The sub has also now been repaired.

Brian, read the warranty again. I am guessing somewhere it says that a repair is valid instead of sub replacement. To be honest, and you may have a completely different perspective and rationale and pride and this is in no way intended as a insult of slam but, I think you are making a mountain out of a molehill. The repair is not pefect but it's also not bad at all. You see it because you know it's there, I doubt anyone else would ever notice it unless you kneeled down and showed it to them. Bottom line, the sub is performing as it should. Put the grill on, which should be done regardless, and forget about it.

Even in type we can see that vein in the side of your neck poking out. It's not worth it.

Shinerman

 

[Brianphoto]

Ok gentlemen (not sure if there were any lady posters) I think we got about as much milage out of this thread as possible. There were a lot of varying opinions here and be sure that I have read them all and really appreciate the input that everybody had here. As a new HT person I look forward to learning from all of the forums here and hopefully have something pertinent to contribute. I have already started another thread under projectors so check it out and let me know if you have any info to offer. Thanks again............