I have been saving up for a while to update my home theater receiver. I had been using an Onkyo tx-nr646 for about 6 years.\nI really wanted multichannel SACD built into the receiver. I went to Onkyo's page and saw that they had some refurbs for sale. So I bought a refurb tx-nr686 for 399.\nThen nothing. For a couple days. I contacted onkyo with an email to find out the status. They said they didn't have it BUT I could buy a new tx-nr696 for just a bit more.\nI was ecstatic. I couldn't believe I was getting a new great amp for cheap. Well. The money for the 686 was back in my account right away. The lady on the phone from customer service said that they don't save any card info so I had to give her my info again. What a deal. So I thought.\n\n They sent me 2 of the tx-nr696 receivers by mistake. One from 11 trading and one from Klipsch.\nI never ordered 2 receivers. But they went ahead and charged me twice anyway. Without any paperwork or order for the second one. I didn't get any kind of receipt. Of course I didn't want 2 receivers so I emailed them right away. The money was taken out of my account by 2 different companies and I never gave them permission to do this. One payment was to 11 trading and one was to Klipsch. So obviously they saved my card info.\nI am now trying to get my money back from them. I had them take the second receiver back - they sent me a ups label in an email.\nThey received the receiver yesterday but I still don't have my money back. And they won't give me an answer to when I will get my money back. What company does this? This was the absolute worst experience I have ever had dealing directly with a company. I have bought equipment from JBL, Aperion, Infinity, Emotiva, and of course Harman.\nPlease watch before dealing with this company directly. I will never buy another Onkyo (if they make it) or Klipsch product again.\n\nI just really hope they get the money back into my account because I was not prepared for this money to be taken.