So there has been a few issues. First, the day after I bought it the tire pressure sensors lost connection. All four. Now I’ve told you this because this leads us down a winding road down the rabbit hole.
When I bought the truck I was told it was certified pre-owned yadda yadda. I bought it from a dealership an hour away because the dealership got great reviews (long story short must’ve been their other location). So I get told the truck is pre-owned and since we didn’t have the trade-in with us at the time of purchase we had to make an extra trip the next day anyways to drop the trade in off so, not a big deal we’ll get the TPMS sensors looked at while we’re there. Now, we spent 5 hours at this dealership on Sunday to buy the truck. Annoying, but at least a little understandable since they’re running a skeleton crew on a Sunday and banks aren’t open. However, we go back on Monday to drop the trade-in off and to get the sensors looked at. I was also told I’d get my spare set of keys on Monday as well. We sit in the dealership for at least 2 hours at which point I get told they haven’t even pulled the truck into the service area yet. The salesman tells me he’s very sorry. I email him later and ask if I can take it to any dealer to get the sensors looked at because of the certified pre-owned warranty. He says yes. At this point I’m pretty irritated that I can’t get them to take a look at the sensors since I’ve now driven over 240 miles back and forth to the dealership in two day.
So we make plans to take a trip to Albany (also an hour away and an hour in the opposite direction of the dealership) to run some errands and drop the truck off at another dealer. When I go to drop the truck off they tell me that the truck isn’t certified and that they can’t touch it without charging me since it isn’t certified. I call the dealership, it’s the salesman’s day off. I call him on his cell a few times no answer. I call the dealership and talk to a service manager and he can’t help. I ask to talk to a sales manager and get told they’re in a meeting. Now this is all happening at around 9-10am. At around 7pm I call the dealership and finally talk to a sales manager who says he needs to pass the information on to a manager because I never received a callback. During the course of the day the salesman never called me but he emailed, at first implying what he told me, that the truck was certified, and then later definitively telling me it isn’t certified and that they’re working on a resolution.
And to boot I never got my spare set of keys, they told me that they’ve been ordered and that I’d have to drive back down to have the keys programmed to the truck. Color me furious.
