I loved my Harmony remotes while the setup was current technology and supported. Unfortunately, once they pulled the plug on support and they quit the business, that's when I started having troubles. My chief trouble is that my Harmoney 890 will not talk to a computer anymore. I have several different computers around the house and the remote isn't recognized by any of them. It needs reprogramming because all my devices have changed. Alas, it has become a victim of no support on the one hand, and only having one path to get to support (the USB connector) and it is kaput.
For those who complain about Harmony's function, I tried some of the newer startup company stuff and it was freakin' unusable. I ended up sending it back. I bought a $20 universal, and it is barely serviceable compared to the Harmony. Progress? Nope.
The good news is my TV setup is pretty simple and even though its not as nice as with the Harmony, we make it work without too much fuss.