Logitech dropping support for the older Harmony remotes

[lovinthehd]

Me neither, I use the harmony hub and the simple remote that comes with it for all my setups. It will be a major bummer if they stop supporting those as they are great. Very durable and work great and put up with me adding new devices. Really wish they would reconsider and make them again. Guess that won't be the case. The fact that there isn't a strong competitor might be an indication that there just aren't enough people with complicated setups with receiver, and multiple devices. We are rare birds now I guess.

I use Harmony remotes in four systems. What's the simple remote model you have? One of my setups is an older Elite/Hub setup, the others are the 650 and 665s.

 

[Kleinst]

I use Harmony remotes in four systems. What's the simple remote model you have? One of my setups is an older Elite/Hub setup, the others are the 650 and 665s.

It's the Logitech Smart Harmony Remote control . I have a few backups and would be tempted to keep snagging more when people are selling them pretty cheap. But I wonder if I'd get caught with a bunch of them and no support.

Anyways, I like this more than the ones with the LCD screens because those are much more breakable and I like the buttons

 

[lovinthehd]

It's the Logitech Smart Harmony Remote control . I have a few backups and would be tempted to keep snagging more when people are selling them pretty cheap. But I wonder if I'd get caught with a bunch of them and no support.

Anyways, I like this more than the ones with the LCD screens because those are much more breakable and I like the buttons

View attachment 73102

Forget what that was called particularly. Not sure if it's as durable button-wise as my Elite but my various 650s did develop button issues due style used....I've attempted repair on a few with limited success with this stuff on the buttons more subject to degradation over time https://www.amazon.com/dp/B003D8G8SY?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_1

 

[panteragstk]

It's the Logitech Smart Harmony Remote control . I have a few backups and would be tempted to keep snagging more when people are selling them pretty cheap. But I wonder if I'd get caught with a bunch of them and no support.

Anyways, I like this more than the ones with the LCD screens because those are much more breakable and I like the buttons

View attachment 73102

This is the model I have. I never use the phone app. I've got three in boxes in case my current ones die.

What I did find out is that if I need to change the config, logitech has moved to a different login so that may cause issues. Yay me.

 

[Kleinst]

If you don't have some of these and can get some cheap, I hightly recommend them

This is the model I have. I never use the phone app. I've got three in boxes in case my current ones die.

What I did find out is that if I need to change the config, logitech has moved to a different login so that may cause issues. Yay me.

With the risk of them cancelling support at some point, I wonder if it makes sense for you to get the 3 out and program them all to your current setup and then put them back in the boxes? I have not done this myself and frankly might be too lazy to do it. But probably a good idea

Hopefully they will give warning if they are going to stop supporting the hub units

 

[mono-bloc]

All Harmony support and programing has closed. There web site regarding programing has been withdrawn and no longer exists.
While your remote is still working with the existing programming, Changing or reprograming, is now a thing of the past.

 

[Trell]

All Harmony support and programing has closed. There web site regarding programing has been withdrawn and no longer exists.
While your remote is still working with the existing programming, Changing or reprograming, is now a thing of the past.

Not when using the Logitech MyHarmony app for supported remotes, like my Elite. I just checked that. The mobile app is supposed to work as well.

 

[GO-NAD!]

Well, that's a drag. While my Harmony 880 still works fine, I assume I'll have to get something else if I replace a component in my HT.

 

[Trell]

Well, that's a drag. While my Harmony 880 still works fine, I assume I'll have to get something else if I replace a component in my HT.

My older Harmony 900 remote, that I no longer use, is configured using the older Logitech Harmony Remote Software v7.7.0. When I start that program I get the following note and the program is unresponsive.

It's a disappointing move by Logitech and broke their promise when shutting down their universal remote business.

 

[highfigh]

This is the model I have. I never use the phone app. I've got three in boxes in case my current ones die.

What I did find out is that if I need to change the config, logitech has moved to a different login so that may cause issues. Yay me.

What is the address you're using to log in? If it's not MyHarmony.com, try that. if you don't remember the password, you can plug the remote into the computer, you should be able to use this link-

Log into Harmony

An overview of how to log into your Harmony account

support.myharmony.com

 

[highfigh]

Well, that's a drag. While my Harmony 880 still works fine, I assume I'll have to get something else if I replace a component in my HT.

No- follow the link in my post. There's always a way to log in.

 

[highfigh]

All Harmony support and programing has closed. There web site regarding programing has been withdrawn and no longer exists.
While your remote is still working with the existing programming, Changing or reprograming, is now a thing of the past.

I called their tech support number and they're open from 12PM-6PM, M-F.

For end users, the support page shows the phone number as 510.683.5644 and if someone needs a toll free number, it has a button, in gray, below it.

Contact Phone Numbers

support.logi.com

 

[GO-NAD!]

No- follow the link in my post. There's always a way to log in.

Oh, I still have an account - although it's been years since I logged in. Regardless, if they are dropping support for my remote, how would I be able to reprogram it?

 

[panteragstk]

What is the address you're using to log in? If it's not MyHarmony.com, try that. if you don't remember the password, you can plug the remote into the computer, you should be able to use this link-

Log into Harmony

An overview of how to log into your Harmony account

support.myharmony.com

Weird. The remote app on my phone didn't let me log in, but the desktop app works fine.

 

[highfigh]

Weird. The remote app on my phone didn't let me log in, but the desktop app works fine.

They may have killed the access using smart phones- I was told that they discontinued something but was too PO'd to remember it.

 

[highfigh]

Oh, I still have an account - although it's been years since I logged in. Regardless, if they are dropping support for my remote, how would I be able to reprogram it?

Once support is done, it won't be possible- are you thinking of changing anything? I would do it ASAP. Otherwise, maybe you can buy a hub and use a smart phone, or see if someone has a newer model that is compatible with the program.

Which software have you used? The simple blue/white screen with black lines, or a screen that shows a 'gallery' of remotes with a + symbol at the top?

 

[panteragstk]

They may have killed the access using smart phones- I was told that they discontinued something but was too PO'd to remember it.

No, it's not that. I'm getting an account error that I don't get on my PC. Dumb, but it's a "me" issue honestly.

 

[GO-NAD!]

Once support is done, it won't be possible- are you thinking of changing anything? I would do it ASAP. Otherwise, maybe you can buy a hub and use a smart phone, or see if someone has a newer model that is compatible with the program.

Not changing anything soon. So, it may not be an issue for a good while yet. I'm just thinking, "If one of the components in my HT dies, I'll be looking for a new universal remote, as well."

Which software have you used? The simple blue/white screen with black lines, or a screen that shows a 'gallery' of remotes with a + symbol at the top?

It has been so long since I last programed it, I couldn't say.

 

[Trell]

Not changing anything soon. So, it may not be an issue for a good while yet. I'm just thinking, "If one of the components in my HT dies, I'll be looking for a new universal remote, as well."

With some luck you could have another replacement device from the same manufacturer and many codes will work, perhaps enough to be useful. This is the case with Denon receivers, for instance.

 

[Kleinst]

So is the consensus for us that have backup units that we need to program them to our current equipment and then store them back in the closet in case the APP doesn't work anymore at some point? Or do we feel there will be enough warning that we don't need to bother right now.