I was referring to phone support, not chat- that's a completely different ballgame. At least we're not forced to use a call-in system that only uses voice recognition- some companies, like ATT and Consumer Cellular, have systems that really don't work well.
WRT English being difficult-
It’s often said that English is one of the hardest languages to learn. Given the fact that many of the words we use in English stem from Latin and Ancient Greek words – in common with many other European languages – what is it about English that has attracted this reputation for being so...
www.oxford-royale.com
Auto translate may do a bad job, but the voices don't sound like they're CG and the people react much faster than if a computer was in the middle, IMO.
Read owner's manuals and tell me they don't leave a lot to be desired. If you want a laugh, read manuals from the 1970s and before- the wording is almost like Japanese pidgin-English. Depending on how long someone has spoken English as an additional language, they may adopt phrases and words that don't quite qualify as 'well-spoken', but the message still gets across. "I can definitely help you with that one" is a phrase I hope they stop using.
I was referring to phone support, not chat- that's a completely different ballgame.