I will never order from monoprice again!

[Hetfield]

I've always heard great things about Monoprice, I love what they have been doing with stepping up their speaker and sub offerings to high levels. I needed a few 4K HDMI cables so I thought why not buy from them. Excellent prices too of course.
Ordered on August 30th, Amazon payments went through on August 31. Not one update about order status or shipping info, absolutely nothing. I have emailed them 2 times now with no answer at all. I wouldn't order from them again for anything.
Say what you want about SVS but they would never, ever treat a customer this way. You may not be the cheapest but you get custom service. This is a joke with monoprice.

Sent from my Pixel 4 XL using Tapatalk

 

[adk highlander]

Wow. Sorry to hear. Never had a lack of response. Not always the fastest to ship but no BS like that.

 

[Trebdp83]

So, through Amazon or directly?

 

[Hetfield]

Wow. Sorry to hear. Never had a lack of response. Not always the fastest to ship but no BS like that.

I'm wondering if it because I used Amazon payments? I don't know but it's really ridiculous. I just sent a DM via Twitter. Let's see if I get a response.

Sent from my Pixel 4 XL using Tapatalk

 

[Hetfield]

So, through Amazon or directly?

Directly from monoprice just using Amazon payments. It's extremely convenient, it just charges your Amazon credit card or in my case Amazon store card.

Sent from my Pixel 4 XL using Tapatalk

 

[Trebdp83]

So, you ordered online and, after payment, did not get an order confirmation number on the screen? No tracking email sent?

 

[ryanosaur]

I've never had a problem with many orders from Monoprice, but I never used Amazon Payments either. All of my shipments have been prompt and I've experienced no BS. More importantly is that everything I've ever had from them was tip-top and it all worked. No fuss, no muss.

 

[Hetfield]

So, you ordered online and, after payment, did not get an order confirmation number on the screen? No tracking email sent?

I got an email from monoprice with the order details when I first made the order. I got an email from Amazon that payment was being transferred monoprice. The next day on August 31 I got another email from Amazon payments that payment was complete. Since then nothing from monoprice. Amazon's job is done, it's just how is paid. They don't have enough to do with the product or shipping, just payment for the product.

Sent from my Pixel 4 XL using Tapatalk

 

[Hetfield]

I've never had a problem with many orders from Monoprice, but I never used Amazon Payments either. All of my shipments have been prompt and I've experienced no BS. More importantly is that everything I've ever had from them was tip-top and it all worked. No fuss, no muss.

Even if something was messed up, why haven't I received an email in return for the now 3 I have sent? Absolutely nothing?

Sent from my Pixel 4 XL using Tapatalk

 

[Trebdp83]

Did you register with Monoprice? You can login and check order status.

 

[Hetfield]

Did you register with Monoprice? You can login and check order status.

No, you don't have to even you use Amazon payments. That's the beauty of using the service. SVS accepts Amazon payments, PSA, Aperion, lots of places do. You will see a little Amazon payments banner where it's accepted.

Sent from my Pixel 4 XL using Tapatalk

 

[Trebdp83]

No, I get it. If you register with Monoprice you can login and check out your pending and fulfilled orders. Though, I just noticed something on their site. Did you happen to see it when placing your order?

 

[lovinthehd]

I got an email from monoprice with the order details when I first made the order. I got an email from Amazon that payment was being transferred monoprice. The next day on August 31 I got another email from Amazon payments that payment was complete. Since then nothing from monoprice. Amazon's job is done, it's just how is paid. They don't have enough to do with the product or shipping, just payment for the product.

Sent from my Pixel 4 XL using Tapatalk

If like some info I've gotten from Amazon, it's worthless. I'd still want to hear from Monoprice, who I've never had an issue with fwiw. I don't use strange payment methods either

 

[lovinthehd]

No, I get it. If you register with Monoprice you can login and check out your pending and fulfilled orders. Though, I just noticed something on their site. Did you happen to see it when placing your order?
View attachment 50219

Well that could explain things too

 

[Hetfield]

No, I get it. If you register with Monoprice you can login and check out your pending and fulfilled orders. Though, I just noticed something on their site. Did you happen to see it when placing your order?
View attachment 50219

I did see that, and that's why I had patience, but I mean it's 10-11 days not. 5-7 days passed quite a few days ago. I sent them 3 emails, but 2 were from this morning and just a few hours ago. I mean am I being unreasonable here?

Sent from my Pixel 4 XL using Tapatalk

 

[Hetfield]

If like some info I've gotten from Amazon, it's worthless. I'd still want to hear from Monoprice, who I've never had an issue with fwiw. I don't use strange payment methods either

It's not a strange payment methods, it's just using your Amazon CC or Store card. It's literally a service that thousands of companies use.
Oh wait come to think of it I used Amazon payments to buy my PB2000 Pro last spring with no issue.

Sent from my Pixel 4 XL using Tapatalk

 

[Trebdp83]

It can be frustrating for sure. So, did you register or make the purchase as a guest? If you registered and received an order number, look it up.

HDMI Cable, Home Theater Accessories, HDMI Products, Cables, Adapters, Video/Audio Switch, Networking, USB, Firewire, Printer Toner, and more!

Monoprice, Inc. (DBA. MonoPrice.com) specializes in the wholesale distribution of world class cable assemblies for home theater, PC, and high technology industries. MonoPrice.com offers a wide range of products from standard PC products, network cables, and HDMI cables to custom cable assemblies...

www.monoprice.com

 

[lovinthehd]

I'd try phoning them and not rely on email....

It's not a strange payment methods, it's just using your Amazon CC or Store card. It's literally a service that thousands of companies use.
Oh wait come to think of it I used Amazon payments to buy my PB2000 Pro last spring with no issue.

Sent from my Pixel 4 XL using Tapatalk

LOL just kidding to an extent but to me any credit from a retailer is a strange payment method. Amazon is as large as some banks/credit card companies I suppose but have just never used them for financial services. I'd never heard of Amazon payments. I have had bad info from Amazon customer service a coupla times, tho

 

[Hetfield]

It can be frustrating for sure. So, did you register or make the purchase as a guest? If you registered and received an order number, look it up.

HDMI Cable, Home Theater Accessories, HDMI Products, Cables, Adapters, Video/Audio Switch, Networking, USB, Firewire, Printer Toner, and more!

Monoprice, Inc. (DBA. MonoPrice.com) specializes in the wholesale distribution of world class cable assemblies for home theater, PC, and high technology industries. MonoPrice.com offers a wide range of products from standard PC products, network cables, and HDMI cables to custom cable assemblies...

www.monoprice.com

I didn't register, you don't have to when you use Amazon payments. Maybe I'll do that after the fact now and see what happens.

Sent from my Pixel 4 XL using Tapatalk

 

[Hetfield]

I'd try phoning them and not rely on email....



LOL just kidding to an extent but to me any credit from a retailer is a strange payment method. Amazon is as large as some banks/credit card companies I suppose but have just never used them for financial services. I'd never heard of Amazon payments. I have had bad info from Amazon customer service a coupla times, tho

Amazon payments is kinda the only way I buy things, especially large purchases. I'm waiting for RSL speakers to add it as they said soon they will be accepting it. When they do I'll be ordering 2-3 CG5's. I love using it.

Sent from my Pixel 4 XL using Tapatalk