The reason they never pay a claim is because of all the fine print that's in the warranty. You have to literally have one of their units on almost every outlet that has a cable or telephone connection in your home for the warranty to pay off. Also, over multiple surges they become less effective.\n\nThat's why SurgeX is so much better. It has non-sacrificial components. I saw a demo a couple of years ago at a trade show. The SurgeX unit vs. Panamax. They kept zapping the SurgeX unit and the Panamax suppressor just died. They had a demo every hour because they were going through so many Panamax products.