Here's how it goes:
- Once a year someone posts here detailing Paradigm's outrageously bad customer service
- Eventually someone from Paradigm gets ahold of this thread, freaks out at the bad publicity, and fixes the problem.
Now, with that said, we don't know all the facts and don't automatically support the user or necessarily believe every detail of every sentence, blah blah blah...
But from what we can see, coupled with their almost paranoid behavior at trade shows, this company gives us 'pause'... actually, it gives us 'stop'.
Eventually, perhaps people will become more informed... Friends don't let friends buy from difficult companies.