bongobob said:
To repeat: You say you got "screwed" with no further explanation. Worthless commentary. And I also don't buy into the "Evil Company" scenario.....
You don't have to believe anything. I'm simply conveying my experience with them (and that of my two friends) and warning people that they are very inconsistent and selective in their approach to honoring warranties and providing quality customer service.
I have explained in general terms what occured, but since you require further details, here is excatly what happened.
I had the Anthem MCA 50 five channel amp. After three and a half months of ownership, the transformer started humming and buzzing loudly. Not just through the tweeter in my Paradigm Monitor 9 speakers; but you could hear it well even from six feet away from the amp. Then the left channel crapped out on me.
I called my dealer and he called Paradigm. Paradigm told him they wouldn't repair that. First they said "transformer noise" is normal for all amps and that I wasn't experiencing a malfunction, they said " that's the way it is with all amps. "
Then I called them and they said I must have done something to the left channel and that I'm the one who screwed it up. So the warranty would not cover my mistake and my screw up.
I never even took the top off the MCA 50. Never. I'm not a tweeker and I don't know anything about that stuff, when it comes to tweeking, DYI or fixing that stuff.
I told tham I never unscrewed the screws on the amp and never removed the top. They basically implied, without coming right out and saying it, that I was lying; without ever taking the time and effort to have me ship the amp to them, so they could see for themselves.
Then my dealer called them several times to try and work something out and they refused. I called them roughly 8-12 times trying to work something out. They refused.
Eventually, after all those calls they offered to take a look at it, but I would have to pay them $250.00 up front (plus pay for the shipping), just for them to take a look and that any work after that would be dependant on how many hours and parts it would take to fix. I was outraged. They were completely renegging on the warranty which wasn't even six months old.
Excuse my language, but after they said that crap, I told them " to **** off and that I would never buy their gear...ever again." They hung up on me before I could finish the sentence.
I looked around for a few months and found someone to fix it for me. It cost me $125.00 in total. The transformer was loose and one of the wires from the tranformer was screwed up. The left channel was fixed too. The connection was messed up.
Then I sold the MCA 50 and my Paradigm Monitor 9 speakers. It made me want to puke to have their gear in my house. I was disgusted.
My two friends had equally troublesome experiences with the drivers of their Studio 80 Speakers and Studio 60 speakers, respectively.
Eventually they sold their Paradigm speakers and washed their hands of that company, too.
So believe what you want, but don't ever say you weren't warned; if you too fall into that select group of Paradigm/Anthem customers who get the shaft.
Good luck.
