Look what happens when customers buy from Elemental Designs

[Chris Schempp]

We had a chat on the phone.

I think some things were just being lost in text...a rather impersonal form of communication.

We really want the same thing, an A7-450 in PR annoying people.

As I told him, there will be one QC'd packaged, and on a pallet just waiting to get out of here when we get word on the claim from AGS.

 

[Chris Schempp]

Go to the AGS webpage people go to Terms and Conditions/COntract page 8.
It explains it there...read and then write....

He is correct. They do have a clause stating that within 7 days of delivery, they must be notified of any damage not noticed upon delivery. It would appear that they prepare for this situation as they deliver to residential addresses where a customer may not be fully familiar with the workings of a freight company.

 

[mike c]

I dont know if Mike C packaging said fragile or do not drop...Mine obviously not.

for the record, mine arrived exactly how you see them in my pics. no fragile signs or do not drop. you don't really lift and drop a 200+ lb. package without it being an accident (because you use a forklift).

for the record, mine also shipped via AGS. (like ALL over 150lb. subs - the two SVS Ultras in the pic also shipped via AGS)

also, i stand by my conclusion that it was opened in transit, reason, i don't know. is there a customs check in between the CONUS and Puerto Rico?

He is correct. They do have a clause stating that within 7 days of delivery, they must be notified of any damage not noticed upon delivery. It would appear that they prepare for this situation as they deliver to residential addresses where a customer may not be fully familiar with the workings of a freight company.

that's a good company to prepare for stuff like that ...

wow Chris, long time no chat. it's unfortunate it took something like this to get you to sign up at Audioholics. Welcome btw to my home forum.

people here are much more understanding/logical than the other forums.

 

[Chris Schempp]

wow Chris, long time no chat. it's unfortunate it took something like this to get you to sign up at Audioholics. Welcome btw to my home forum.

people here are much more understanding/logical than the other forums.

I thought I signed up long ago the first time you linked me here. After trying to sign in 3 times I realized I hadn't

 

[mazersteven]

Sounds to me the problem is with the shipping company and not ED. If the box was in as bad as shape as you described why did you accept it?

I understand your point of view on this. But IMO it is ED problem. I had a sub come in damaged from BAX shipping. Fork Life blades hit subwoofer. I e-mailed SVS, and in less then a half hour they responded, and said. Another sub was on the way.

If you order a car from a dealer, and it comes in damaged from the car carrier. Would you except the dealers saying "contact the shipper, your beef is with them?"

 

[Matt34]

I understand your point of view on this. But IMO it is ED problem. I had a sub come in damaged from BAX shipping. Fork Life blades hit subwoofer. I e-mailed SVS, and in less then a half hour they responded, and said. Another sub was on the way.

If you order a car from a dealer, and it comes in damaged from the car carrier. Would you except the dealers saying "contact the shipper, your beef is with them?"

I wouldn't have signed for a damaged car.

 

[Davemcc]

As noted originally, it left here looking like Mikes, got there looking like that.

We've shipped two to the other side of the world without having an entire side ripping off. It was packaged well enough to arrive without damage. Being repackaged in transit = it doesn't matter how it left here.

Oh, really...

i'm glad eD is fixing my drivers, but it's not exactly "svs" quality customer service. they said it was shipping damage ... but as you can see in the pics ... it seems quite unlikely that both drivers would have been damaged and that only the two eD's were affected. right now, i'd like to know what really happened so it can be avoided in the future and if the driver's are really at fault, it means i have no other problems when the driver's come back.

I suggest you take a good hard look at your packing protocol and your chosen shipper, neither of which seems suitable for delivery without damage. I know how the SVS are packed and that would go a long to explaining why the ED's were damaged in transit and the SVS were not.

 

[A7450broken]

He is correct. They do have a clause stating that within 7 days of delivery, they must be notified of any damage not noticed upon delivery. It would appear that they prepare for this situation as they deliver to residential addresses where a customer may not be fully familiar with the workings of a freight company.

My sincere comments...

One part of me understands ED because they are not a big company...I am not entirely satisfied on this one but Chris was very kind in talking with me on the phone without rush and I am thankful for that...I still dont understand why they can't ship it out since they know there is a clause that protects me there and my action of signing for it...Even when it was damaged!

As from the ones that keep insisting on why I sign or didnt sign...THat is out of the question here because of the clause fro AGS page 8 Terms and Conditions...So if you are persons that think that know everything Im sorry but i am a computer programmer(IT Manager) so I only claim to know about computers... If you think for reading a few post of thermal dynamics, speaker motion, acoustics,etc... makes you an expert on every aspect you are very wrong...Dont speak if you were not with me when I receive it and I hope you are smart enough to admit you screw up.

Chris I will trust you on this ok.Thank you.

 

[Chris Schempp]

I suggest you take a good hard look at your packing protocol and your chosen shipper, neither of which seems suitable for delivery without damage. I know how the SVS are packed and that would go a long to explaining why the ED's were damaged in transit and the SVS were not.

I'm not sure if you're familiar with the whole story, but one of Mike's drivers was rattling/buzzing when it arrived. The only real explanation for that was that the motor had shifted in transit due to a decently hard knock. There's really nothing we can package differently about the current 19Ov.2 to prevent a hard jolt from possibly damaging the 25+ pound motor attached to the back of the cast basket. If the bracing actually made contact with the motor, just about ANY jolt would break the speaker. We experienced this with our first 19Ov.2 packaging which included a wooden crate that actually coupled both the motor as well as the mounting flange to the box. We had a ridiculous amount of drivers damaged in shipping and moved over to a foam packaging.

We may, in the future, ship them internationally with some assembly required using the current drivers. In its current foam packaging, we never have issues with shipping damage and 19Ov.2's as no piece of it is actually coupled to anything else, the entire driver can shift slightly in they foam so there is no extraneous force on the motor/basket connection.

 

[A7450broken]

I wouldn't have signed for a damaged car.

That is why your are wrong...
ELEMENTAL my dear Watson ELEMENTAL....