Lets say what if this was a sofa or dinning room table, shiped out the country(exported, down here in south florida this is very common to the islands) and it was a damaged does anyone believe that the retailer would send a new unit out free of charge and only hope the shipper reimburses them? With most export goods and manufacturing, the liability follows each signature meaning once it left ed, they are not liable for any damage after that(aside from manufactures warranty, and then out of country can be tricky). I fell bad for the guy, and ed should help in cliam process to show that good faith. I completly understand their side also, its a fine line. Living in Puerto Rico, im sure this isnt an isolated occurance and all will be worked out in the end, hopefuly within a reasonable time frame.
