The changes to manufacturer technical/repair service started to change when CD-Roms made it possible to stop creating paper documents, which saved them millions of dollars because they no longer needed to pay the cost to ship these. the internet became usable to most people and businesses- first, they stopped regional service training sessions, replaced by video conferencing/webinars. The next nail in the coffin was the low warranty payments for labor to the servicing dealers although a regional/state repair shop could make money if they ran it well- the place that is closing here was the only authorized WI service shop for Yamaha, they had been the place where most non-big box stores took their equipment for repairs and they had their own clientele. They started as a TV store/repair shop and became the SE WI shop for LG but recently, he has stopped dealing with them because they weren't paying for replaced parts or labor, delaying payments and not even communicating. Not more than a year ago, I had asked which TV brands he preferred WRT reliability/long life and he said it was LG because they communicated well and were more reliable than Samsung- how quickly things change.....
Another place that doesn't do as much service for manufacturers left Chicago because it was too expensive to stay, he didn't feel safe and didn't want to force his employees to go to the facility because of the problems with crime and safety- it had changed a lot over the years, not in good ways. They were authorized by many electronic manufacturers and it prevented shipping the equipment all the way across the country- not so much, now.
There aren't enough people learning about electronics as a way to 'have a nice job'- they're heading toward industrial/military/commercial electronics because they can make a lot more money- people used to get into AV repair by going to a tech school for a 2 year course in TV/Radio repair but that wouldn't cover the weird stuff in these boxes because so much of it is digital. They often went for that program because they would get out of school sooner than getting an actual degree.
WRT Cars, when people couldn't answer questions in the past- they might say "I'm going to learn about this" but now, they say "I don't know" and complain that everything is becoming too difficult to understand and repair. Since the beginning of sensors and fuel injection and all I have heard is "Shade tree mechanics can't fix this stuff"- well, these vehicles are required to meet pollution limits and a simple system with a carburetor isn't going to do it reliably for a long time.
Technology development is a very efficient method of weeding out the people who might have been able to perform many tasks, but if they don't want to learn, they'll be flipping burgers. I have posted that the beginning of the glut of MBA grads in the late-'70s/early-'80s was the start of companies providing less- great for the bottom line, bad for consumers. Trade practices and international competition with currency manipulation have caused problems that the politicians don't care about because they can say things like "We just signed a huge agreement with _________ and it's going to be great for the people".
You could want to make those changes but it wouldn't happen. D+M are owned by a private equity company and its Sound United subsidiary also owns Onkyo/Integra and Pioneer/Pioneer Elite-
The new owner is 'Sound United', a division of DEI Holdings, a US private equity firm.
www.whathifi.com
The audio world just got noticeably smaller. Sound United, the parent company for brands like Denon, Polk Audio and Marantz, has reached a deal to buy Onkyo's home audio division, including everything from smart speakers to receivers and turntables. Crucially, that gives it control of the...
www.engadget.com