We had problems with PF Changs at Christmas. We started doing PF Changs for one side of the family's Christmas dinner done the weekend before Christmas. It works because everyone likes it and the family members that are Gluten Free (medical reason, as in projectile vomit if eaten) can get GF meals. So I drove mom over there since it's at a mall and traffic is insane before Christmas. I waited in the car because it will only be a few minutes since it was called in 2 hours earlier. Well, 45 minutes later, mom finally comes out with the food. Only, we get home and NOTHING IS LABELED. We have no idea what is GF or even if was made GF. Plus it was cold. So now, we are heating stuff up in the microwave while the GF family members are running out to find food that is safe for them to eat.
Overall, not a good experience. I'm really wondering if they are struggling to find decent workers. Unemployment is low and it's a service industry job. So it's not like it's easy to find great workers given the wages. I suspect a lot of restaurants are fighting this. I hit a Taco Bell a month ago as I was working late and they only had 2 workers because that's all they could get to work.