My own experience is not too dissimilar. I am a Salk customer and fan by default, though. My original order was through Philharmonic Audio. Jim was building the cabinets for Dennis.
When Dennis fell ill and ultimately shuttered Philharmonic, my project was put on hold. Eventually, word came down that Dennis gave Jim the green light to reach out to the individual customers that Dennis had projects with in Jim's house. I had already been in contact with Jim, both as a potential customer and sorting through Dennis being Ill and how it might affect my project. Through this whole process, Jim was a champion, even logging into the Dennis-Fan-Club thread on that other site and giving some updates.
For me, Jim priced the completion of the Speakers fairly and I was able to continue the project.
Dennis Murphy is an Audio Hero to me because of his sheer mastery of making sound
sound good! Jim earned his status as a hero for me because he stuck with a project that was assuredly a loss on his books, but the support for his longtime friend and a one of his friend's twit customers (me
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) was astounding.
I never asked him for anything in the process other than ways that might help realize the projects completion. I even suggested that I would pay for the finished cabinets and assembled parts plus instructions to complete myself!
At the end, the speakers were packed and scheduled to ship when I got an email saying that there was a concern about the test measurements and they were going to unpack and fix the crossovers. I offered to pay for the parts, even.
I never got that bill, but I did get the speakers.
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Jim's build of Dennis' Flagship the Philharmonic 3.