Great timing for an Emotiva interaction...

[Adam]

...all he had to do was call...

Yep, works every time. Well, or never...

 

[ImcLoud]

That's enough from you Adam ...

 

[Adam]

That's enough from you Adam ...

You know how I can tell that you don't work for Emo? You respond to me.

 

[ImcLoud]

While I was reading that I was thinking "I answer emails".... lol
Adam, you know how to stop your emo amp from humming? put it in a box in your garage...

 

[Adam]

While I was reading that I was thinking "I answer emails".... lol

Hee, hee!

Adam, you know how to stop your emo amp from humming? put it in a box in your garage...

You know that's where they are, right? Hey, if you can't hear humming and like Emo...you might just be the next proud owner of an IPS-1.

 

[sharkman]

Shark twist it however you like, the op of the other thread didn't have to post here in this topic, he started the conversation back up for what ever reason, I said emotiva dropped the ball, not a secret... My comparisons are dis tasteful on purpose, you didn't catch that? and I don't sell real estate, I rent it, get it rite, and that is not my "job" I own an HVAC company, and I hire people to do the work, I decided to do my drawings today {from the home office, I didn't feel like going to my office today, it was snowing}, between drawings, I check in on AH.... The real estate was something I just kind of "fell" into, doesn't take as much time as you would think, last year was 164 hours exactly, I record all the time it consumes because I use my other company to bill the real estate co. for my time, and its tax time so the number is fresh in my head, otherwise I would have a ton more paper work, and somehow it saves me taxes, which makes me the devil....

PS. shark if you think a phone call wouldn't have cleared up the other op's entire issue you need to put your glasses on, all he had to do was call, and sure like I said in a perfect company it would have been different, but thats not who he bought off of, he bought off of the most inexpensive company in the business, so when you compare their cs to Oppos, be serious they are selling $1500 dvd players, are you kidding, cause if you aren't, your kidding your self, Oppo should blow you for buying a $1200 dvd player... Im sure Oppo gets less than 5 phone calls a day... {I don't know how many but Im sure its much less than emos, and sure we can say "well they can hire more people" then we will be saying {And I have in a thread some where around here about emos new prices} "the prices are too high".... For round numbers say they sell 1500 amps per year, and they hire 3 more cs reps at $50K per year each {total after tax matching, comp, medical, ect} thats $150K thats an additional $100 they have to charge per amp, and because of that increase they can expect to sell about 15% less amps, making it a viscous circle, in business you keep your overhead low, I don't think they have as big of a problem as people want to make it sound, we don't get that many posts about them, sure a few in the last few months, but a couple were bs, no one got burnt and they sell a lot of stuff..

Look, you can have whatever opinion you want on the matter, that is fine. What you do or do not do with your real estate/job is fine, it doesn't matter to me. I'm just saying, you start this thread to praise Emotiva, but by your 2nd post are challenging and criticizing Urdenotwrex(Which appears to be your real reason, otherwise you'd have left his story alone and cont'd with your cable replacement story). It's not his fault his amp blew up. It's not his fault Emotiva has an email support page. Like many people he can not phone them while at work, and why should he when they have an email support page. It's not rocket science.

Yes, phoning them directly may have helped, and I'm sure if he knew what he knows now he would have tiptoed into his boss's office if he had to to get to a phone while at work. But it didn't happen that way. Emotiva offers email communication and they have to be professional with all customers, which includes timely response to a customer using his choice of communication.

I'm not sure what your point is with regards to emotiva being the cheapest company in the business, but if you're thinking that customers should make allowances for them to foul up simple email communication and piss off repeat customers, I think Dan Laufman himself would object because they have very high standards and a long warranty for a reason. They only need one new customer service rep, not three, and not 50K, that's ridiculous. They'd just need someone to handle the simple issue emails, and pass on the more serious to Lonnie or someone who answers the phone for warranty issues. Easy peasy.

Not sure what you mean by "Oppo should blow you for buying a $1200 dvd player". Dude. Their dvd players are 500 and 1200. I'm not sure how many they sell, but their Oppo threads on AVS are HUGE. Far larger than any Emotiva threads, which loosely translated means they are pretty big. But really, I think Emotiva's doing pretty good since they are opening a manufacturing facility in Tennessee(also a warehouse in Europe for shipping), and coming out with tube amps and turntables soon. They make some great products, and some not so great products, and I think they typically stand behind their products. But this email communication thing keeps biting them in the butt. They need to do something about that.

 

[sharkman]

You know how I can tell that you don't work for Emo? You respond to me.

Funny guy!

 

[ImcLoud]

Look, you can have whatever opinion you want on the matter, that is fine. What you do or do not do with your real estate/job is fine, it doesn't matter to me. I'm just saying, you start this thread to praise Emotiva, but by your 2nd post are challenging and criticizing Urdenotwrex(Which appears to be your real reason, otherwise you'd have left his story alone and cont'd with your cable replacement story). It's not his fault his amp blew up. It's not his fault Emotiva has an email support page. Like many people he can not phone them while at work, and why should he when they have an email support page. It's not rocket science.

Yes, phoning them directly may have helped, and I'm sure if he knew what he knows now he would have tiptoed into his boss's office if he had to to get to a phone while at work. But it didn't happen that way. Emotiva offers email communication and they have to be professional with all customers, which includes timely response to a customer using his choice of communication.

I'm not sure what your point is with regards to emotiva being the cheapest company in the business, but if you're thinking that customers should make allowances for them to foul up simple email communication and piss off repeat customers, I think Dan Laufman himself would object because they have very high standards and a long warranty for a reason. They only need one new customer service rep, not three, and not 50K, that's ridiculous. They'd just need someone to handle the simple issue emails, and pass on the more serious to Lonnie or someone who answers the phone for warranty issues. Easy peasy.

Not sure what you mean by "Oppo should blow you for buying a $1200 dvd player". Dude. Their dvd players are 500 and 1200. I'm not sure how many they sell, but their Oppo threads on AVS are HUGE. Far larger than any Emotiva threads, which loosely translated means they are pretty big. But really, I think Emotiva's doing pretty good since they are opening a manufacturing facility in Tennessee(also a warehouse in Europe for shipping), and coming out with tube amps and turntables soon. They make some great products, and some not so great products, and I think they typically stand behind their products. But this email communication thing keeps biting them in the butt. They need to do something about that.

oh yea, your rite, thanks... dude...

 

[zieglj01]

>>>>>>>>>>>>>>>>>>> As the Audio World Turns! <<<<<<<<<<<<<<

 

[psbfan9]

And now for something completely different.

 

[Dster]

Locked thread left you feeling unfulfilled? Start another!

 

[herbu]

This debate reminds me of the first rule of rhetoric or negotiation... Focus on your goal.
If your goal is to get your equipment fixed, call/write/email... focus on actions, (plural), that will move you toward your goal.
If your goal is confrontation or to convince somebody/everybody that you have the ethical high ground, choose minimum action and then complain about how that should have worked.

Technically, any minimum action from the customer should work. But it appears a lot more effort is being spent campaigning for that action than was actually expended trying to get the equipment fixed.

I suggest if you identify your goal and focus your action to accomplish that goal, you will be much happier. Perhaps that is exactly what happened here.

 

[ImcLoud]

This debate reminds me of the first rule of rhetoric or negotiation... Focus on your goal.
If your goal is to get your equipment fixed, call/write/email... focus on actions, (plural), that will move you toward your goal.
If your goal is confrontation or to convince somebody/everybody that you have the ethical high ground, choose minimum action and then complain about how that should have worked.

Technically, any minimum action from the customer should work. But it appears a lot more effort is being spent campaigning for that action than was actually expended trying to get the equipment fixed.

I suggest if you identify your goal and focus your action to accomplish that goal, you will be much happier. Perhaps that is exactly what happened here.

Perfection...

 

[sawzalot]

Locked thread left you feeling unfulfilled? Start another!

Do you by any chance carry a giant wooden soup spoon, you know just for stirring things up.
Locked thread not providing any action for you so you post snide remark to get something rolling here.
If you don't have something to contribute don't post at all. Just saying .

 

[sawzalot]

This debate reminds me of the first rule of rhetoric or negotiation... Focus on your goal.
If your goal is to get your equipment fixed, call/write/email... focus on actions, (plural), that will move you toward your goal.
If your goal is confrontation or to convince somebody/everybody that you have the ethical high ground, choose minimum action and then complain about how that should have worked.

Technically, any minimum action from the customer should work. But it appears a lot more effort is being spent campaigning for that action than was actually expended trying to get the equipment fixed.

I suggest if you identify your goal and focus your action to accomplish that goal, you will be much happier. Perhaps that is exactly what happened here.

Totally off topic but similar situation requiring action from my side. I took Wife's car (a 2012 model) to a local shop for tire rotation and oil change, first time I skipped the dealer, 45 minutes away, wanted to stay close. The mechanic forgot to put the oil fill cap back on so approximately 1.5 qts of oil shot out through the filler spout and all over an otherwise mint/spotless engine compartment, directly into the alternator up to the point of total saturation. Wife calls me and says the car is not running as it should I come home and see a puddle of oil in my driveway, lift the hood and well lets just say I was not happy. This all happens on New Years Eve, I call the shop and they say they are sorry and they will take care of this, bring the car over on Monday , what, its Tuesday Morning, New Years Eve we have plans and need our car tonight. I called the Dealer instead and they sent a flatbed down to pick up our car, put us in a rental and proceeded to put our car back into brand new condition under the hood, new belts , new alternator , detailed the engine compartment, cleaned all of the brakes , washed waxed and detailed the exterior of the car, diagnostics done to assess engine. My point is I had the car repaired and back into our possession before the repair shop could even take the car into their shop. We both work and have limited time but found the time to make the "calls" and get satisfaction.We have to make the "Calls". Since this is an audio forum I would like to point out that the radio in the car sounds fine.

When we as consumers have problems and truly seek some type of satisfaction, we usually can get it with due diligence, it definitely will not seek us out.

 

[Adam]

Just curious - how much did the dealer charge you? Sounds like they did a lot of work to fix something that wasn't their fault.

 

[sharkman]

Yeah, that's an amazing dealer, seriously!

 

[Alex2507]

Just curious - how much did the dealer charge you? Sounds like they did a lot of work to fix something that wasn't their fault.

Rob is pretty tight ... expect a low #.

And why is it that the women always get the new cars?

Are we men or are we mice?

 

[Adam]

And why is it that the women always get the new cars?

Because there's something that guys want to be in more than a new car.

 

[sawzalot]

Just curious - how much did the dealer charge you? Sounds like they did a lot of work to fix something that wasn't their fault.

The original shop is a nationwide chain and they are covering any costs incurred and the dealer has been advised by them to forward any and all billing to them directly, I have been told that the fee is just over 1100.00 dollars ,which I think is more than fair.Truth be told they are lucky no internal damage was done but at least there is now legal paper work documenting the incident just in case anything related happens down the road.