Great timing for an Emotiva interaction...

[sawzalot]

Rob is pretty tight ... expect a low #.

And why is it that the women always get the new cars?

Are we men or are we mice?

I know where we can get some expensive cheese

 

[gene]

For the record, Emotiva informed me that last week a replacement UMC-200 was sent to the OP at no charge in advanced of sending his older unit. I bring this up now, not to fan the flames, but it seems this wasn't disclosed by the OP. In addition, Dan Laufman and staff personally reached out to the OP repeatedly with no response in effort to resolve the situation amicably. Not taking sides here but the moral of the story is there is always two sides to every story.

I've been doing business with these guys for a decade and they are ethical and honest people. Perfect? NO. However, they are not in business to stiff people. But anyone that's been around here long enough should know that.

 

[slipperybidness]

From what I've read, it's not unusual for transformers to get louder over time. I thought it had to do with the potting breaking down due to exposure to heat. The Pioneer was dead silent when new, but it's gotten louder over the past 4.5 years. It's not loud, mind you...it's louder. The RPA-1 did the same. The IPS-1 was loud out of the box, and yes, it has eight transformers in it.

For years, I had a power filter with voltage and current readings, and I don't remember ever seeing the voltage dip below 115V. Doesn't mean that it didn't, but I never noticed it do it.

I am firmly in the camp of "all transformers hum". Some worse than others, but it is almost certainly there, or will be there as the transformer ages.

This is mechanical hum, not hum on the audio.

 

[UrdnotWrex]

For the record, Emotiva informed me that last week a replacement UMC-200 was sent to the OP at no charge in advanced of sending his older unit. I bring this up now, not to fan the flames, but it seems this wasn't disclosed by the OP. In addition, Dan Laufman and staff personally reached out to the OP repeatedly with no response in effort to resolve the situation amicably. Not taking sides here but the moral of the story is there is always two sides to every story.

I've been doing business with these guys for a decade and they are ethical and honest people. Perfect? NO. However, they are not in business to stiff people. But anyone that's been around here long enough should know that.

I'd just like to point out that I did disclose the information regarding the replacement unit. I couldn't see a way to edit the OP, so I included it as a reply in the original thread--if there is a way to update the OP I'd be happy to do so. Also, I have responded to every email I have gotten from Emotiva (general support emails). I haven't heard from Dan Laufman or anyone besides (what I'm assuming to be) support staff and only regarding the defective UMC-200. I'd also like to apologize to anyone I've personally offended over the course of this whole debacle. My intention was never one of 'revenge' or blackmail. I did not expect anything to come of any of this. I simply had a string of bad experiences that I tried to bring up in a place I felt would receive more attention than an email from a company who had demonstrated that email was a low priority for them (at least in my experience). The only reason that thread even made it here was because it was removed with no word or explanation where it was originally posted. I would have even been fine if that removal had been accompanied by a PM or email to me and an attempt to further the dialog there--but that didn't happen. I was also not trying to push anyone to act faster or be more 'compliant' by making publicly available a description of my experiences to date. In fact, my assumption was that in doing so, I would be burning a bridge and that if anything, my requests would have been given lower priority since I became a thorn in their side at that point. People keep assuming I posted in order to get something, which is not the case. My post was simply a reaction, not an attempt to garner action. Alone, my post doesn't mean much. I'ts only one person's experience--at no point did I intend to imply that this is how that company usually does business. My post only amounts to anything if there are others like it. If posts like mine pop up a lot, then people might begin to assume there is a systemic issue with that company (and rightly/fairly so). If they don't, then it's just a description of one persons experience to be taken with a grain of salt, and nothing more.

 

[fuzz092888]

True that, post #36 in the original thread.

 

[psbfan9]

Per UrdnotWrex

Hello all--I don't see a way to update my original post, but I wanted to update this thread. After raising hell with Emotiva, I've received a response from their customer service and they've agreed to provide a replacement UMC-200. They will also generate a shipping label so that I will not have to pay to return the defective unit.

 

[UrdnotWrex]

Per UrdnotWrex

Hello all--I don't see a way to update my original post, but I wanted to update this thread. After raising hell with Emotiva, I've received a response from their customer service and they've agreed to provide a replacement UMC-200. They will also generate a shipping label so that I will not have to pay to return the defective unit.

I regret my wording "raising hell"...although I guess if you consider this post raising hell, I did do that. I don't feel good about it, though.

 

[ImcLoud]

I am glad {and knew it would, I have yet to hear anyone "screwed" by emo} it worked out for the op of the other thread, a new unit seems like a good thing, don't even ipen it, throw it on ebay and grab something else you like better, Ill bet you get your money back if not a very good portion of it... When ever I hear someone complain about a product I always say "sell it" who cares, you are only going to take a tiny hit in most cases, whats $40 on $500 for something you don't like, and NEVER has some one said "yah, Im going to sell it" about emotiva, it does not happen, even our beloved "adam" will not sell his humming gear, its still decent stuff for the price. I spoke to another member {in pm since he was a afraid to post on open forum about it lol}, he lost his remote and they sent him a new one for free... Call yamaha and tell them you lost your remote and see what they say, after you ta;k to 20 different people... {I had bad luck with yamaha}...

 

[fuzz092888]

Im not sure Adam is the best example and AH once asked if Emotiva hated their customers when talking about the remote of one of their items

 

[UrdnotWrex]

I am glad {and knew it would, I have yet to hear anyone "screwed" by emo} it worked out for the op of the other thread, a new unit seems like a good thing, don't even ipen it, throw it on ebay and grab something else you like better, Ill bet you get your money back if not a very good portion of it... When ever I hear someone complain about a product I always say "sell it" who cares, you are only going to take a tiny hit in most cases, whats $40 on $500 for something you don't like, and NEVER has some one said "yah, Im going to sell it" about emotiva, it does not happen, even our beloved "adam" will not sell his humming gear, its still decent stuff for the price. I spoke to another member {in pm since he was a afraid to post on open forum about it lol}, he lost his remote and they sent him a new one for free... Call yamaha and tell them you lost your remote and see what they say, after you ta;k to 20 different people... {I had bad luck with yamaha}...

I'm still 'screwed' out of over $100 from the other two defective units I had to ship back. Dude. Everyone knows how you feel about it. Ok, just sell it. Yeah. We get it. You clearly found my OP irrelevant. But some people appreciate it when others make their experiences known, since it can help them make decisions with all the information. You've made it abundantly clear that you don't approve of anything I've said or done regarding this. Some people thanked me for posting, however, and to them it was relevant. So my post was for them. You've made all your points (the same ones) over and over again, I don't understand why you won't just move on. (Also funny how in the same sentence you praise Emo, you turn around and diss other companies YOU'VE been the one to have bad experiences with).

 

[psbfan9]

I regret my wording "raising hell"...although I guess if you consider this post raising hell, I did do that. I don't feel good about it, though.

It happens. Don't worry about it.

 

[ImcLoud]

I'm still 'screwed' out of over $100 from the other two defective units I had to ship back. Dude. Everyone knows how you feel about it. Ok, just sell it. Yeah. We get it. You clearly found my OP irrelevant. But some people appreciate it when others make their experiences known, since it can help them make decisions with all the information. You've made it abundantly clear that you don't approve of anything I've said or done regarding this. Some people thanked me for posting, however, and to them it was relevant. So my post was for them. You've made all your points (the same ones) over and over again, I don't understand why you won't just move on. (Also funny how in the same sentence you praise Emo, you turn around and diss other companies YOU'VE been the one to have bad experiences with).

"Dude" This was my thread, I never said anything about you polluting it, thats how I figured out you just wanted "revenge," you couldn't let it go, and I did have a bad experience with yamaha, but not because they Emailed them and refused to call them during business hours, because they blatantly told me, "although you bought the product from an authorized dealer while they were authorized, they are no longer so you are stuck with a broken $2200 avr"... You won't sell the emo stuff because the options are 3 times the cost, when I had the issue with yamaha, I sold the unit {and lost almost $1000} as soon as it was repaired....

And if you have a problem with me being passionate about Emo, I have spent around $8K with the company and NEVER had an issue, got really good service and met about the entire staff, so I like the company, you had a bad experience, like I said before this is just a hobby, not life or death, and that is a family company so you aren't bad mouthing a company, its a family... I and a lot of others knew that your issues would be remedied... Funny how you were posting in here during business hours but couldn't call them, its all BS, I heard the entire story and you got your stuff fixed, end of the story, and do a timeline, it wasnt that long, I sent an amp in to Quad and got it back 11 months later, but didn't need to go start threads in every av forum crying about it, because I called them every once and a while and asked how it was coming...

The point of my thread was to show there are good experiences too, if you have a hard time with that you need to get over it.

 

[UrdnotWrex]

I'm going to stop responding to you now--because, like Sharkman said, you are CLEARLY not objective here. You posted this thread as a direct response to mine, you even mentioned my thread in your OP, and you seriously thought this was no place for me to post? A company is a company, and you're clearly bad mouthing the ones that you don't like, so nice hypocrisy. What you call 'crying about it', I call disclosing the facts--again, some people thanked me for it, and others expressed their own experiences both good and bad--were the latter crying about it, too? Unbelievable...

 

[ImcLoud]

-were the latter crying about it, too? Unbelievable...

yup...

You join the forum just to express your feelings about a single company, you have been buying gear for years and join when you need a megaphone, and the only thing you post about is that one company and all negative... so stop buying the stuff and sell it to someone that will enjoy it, that's all I said... You are out $100, that is the cost of shipping, they give you a 5 YEAR warranty and you want round trip shipping too, they do that so people don't send the gear in for nonsense, and every company I ever dealt with made me pay shipping, its standard...

I never said your issues were false, they should have answered your emails, your amp should have lasted 20 years, the updates should not have been needed, and nothing should ever break in general... The biggest one is they should not have erased your post, but I read the posts over there, and they deal with the issues, when someone is not responding or being unreasonable { wanting them to pay shipping or wanting them to fix it outside warranty for free {just things I have seen there} they don't leave the posts there {Im guessing} because like I said, they pay for that forum and its there to advertise, what company would pay for negative press, thats common sense...

But anyway, I am a happy emo customer, I know a lot of others, and I am thankful of them offering decent stuff at a low price, I don't like that they raised their prices and dont want to do sales anymore but, what ever, I have enough gear for the next 5 years and by then there will be all new stuff...

 

[Adam]

Im not sure Adam is the best example...

Nope. I almost never sell anything. I give it away.

Irv, think what you want about me and/or my amps. My point has always been that I'm dissatisfied with how Emo treated me. I feel like for most of my interactions, I was using the wrong safe word.

 

[ImcLoud]

Nope. I almost never sell anything. I give it away.

Irv, think what you want about me and/or my amps. My point has always been that I'm dissatisfied with how Emo treated me. I feel like for most of my interactions, I was using the wrong safe word.

Adam I don't think anything negative about you or your experience, you dealt with emo before I did, and I say emo cs is hit or miss all the time, some people love them and others don't, its not a big deal. I wish everyone had the same experience as me. I am not judging how you dealt with your experience, but I know what it is like to be bombarded with work and have stuff fall through the cracks too, is emo the devil of the audio industry? I don't know, but I know that I wont ever spend more than a dollar per watt for a power amp...

 

[sawzalot]

Nope. I almost never sell anything. I give it away.

If I am not mistaken you already have Alex' shipping address, right?