Great timing for an Emotiva interaction...

[slipperybidness]

A little devil's advocate on this point: convenience has to be balanced with practicality. A phone call can effectively resolve a problem in a matter of minutes. E-mail correspondence, even with reasonably quick response times by both parties, can take days, deepening customer frustration.


One more: for as much as we rely upon e-mail these days, it's not a perfect medium for communication. Between spam filters and gremlins, things can unfortunately go awry. One more reason to trust to a phone call as well.

Well, let me play devil's advocate with a different viewpoint.

The nice thing about email is that it creates a record of the problem and what the company says they will do about it.

You don't get that with a phone call. Perhaps that plays into the avoidance of some companies to respond via email?

 

[Steve81]

The nice thing about email is that it creates a record of the problem and what the company says they will do about it.

You don't get that with a phone call. Perhaps that plays into the avoidance of some companies to respond via email?

Possibly. Some companies I've dealt with over the phone will have the CS rep send you an e-mail w/ the call summary & next steps anyway, which could resolve that dilemma.

 

[ImcLoud]

Btw, do I sound more contentious lately?

Sorry, Irv. I'm not trying to come across as a disgruntled d-bag. I just didn't have anywhere near your experience, and I think that my experience is just as valid to talk about.

No apology needed, I know you are not happy with emo, I have bought a lot of gear from them and seem to have good "luck" thus far, but I also have an LG TV that is 6 years old so maybe, I am lucky when it comes to home electronics {not really, I have had a lot of stuff fail before I got my moneys worth, that damn electronic fly swatter from harbor freight only lasted 2 weeks, and I never killed a fly with it, but it was funny to hit the kids in the head and smell burning hair, except that time it got stuck}.........

I don't know why you don't just sell that stuff and buy yourself something that will make you happy, before it depreciates more..... It would haunt me to have it in my house, I would either give it away, toss it or sell it...

 

[Adam]

I don't know why you don't just sell that stuff and buy yourself something that will make you happy, before it depreciates more..... It would haunt me to have it in my house, I would either give it away, toss it or sell it...

I'm going to copy something that I just sent in a PM:

Truth is, what I'd take for the IPS-1 is almost surely more than I'd feel good about asking someone for, so I'm not looking to sell it right now. I still like the RPA-1 overall, so I'm not looking to offload it, yet.

Outside of the hum on the IPS-1, they aren't bad amps (the first RPA-1 certainly was, but the replacement has worked fine). The RPA-1 hums louder now than when I first got it, but so does my Pioneer receiver, so I don't judge it harshly for that. However, my experience with Emo CS was not great for either purchase. I've skimmed over most of it here because I've discussed it before, but I chimed in because I can totally relate to some of the recent posts.

 

[fuzz092888]

Possibly. Some companies I've dealt with over the phone will have the CS rep send you an e-mail w/ the call summary & next steps anyway, which could resolve that dilemma.

Some do but that relies on a medium that was just cited as possibly unreliable. For me email represents a way to quickly get in touch with a company than making time for a phone call. I call when I can, but IME email can be just as reliable and effective as phone calls when done right. Plus you don't have to let anyone know you're recording any phone calls.

Some companies mitigate the lost email issue by having an automated email that notifies people that their email was received and to send another if they haven't heard back in X amount of time. Good, well thought out CS is usually effective no matter what the form when its being done right. To be clear none of what I'm saying has anything to do with emo, only responding to email as being agood form of communication.

 

[ImcLoud]

Good enough, did you ever check you supply line current? I bought a rental property years ago and the tenant kept saying his PC was damged by the power in the house, so of course I was like "are you damp?" but when I had an electrician check it out for me {not something you play with in the real estate business when someone complains about something that can be potentially dangerous, you have it professionally checked and documented, besides the moral complications {I am not a slum lord by any means, over 80% of my rental property has granite counter tops, high efficiency hvac, and hardwood flooring thoughout} you can open yourself up to criminal charges if someone were to get injured... Anyway it turned out the incoming cable was faulty, and I had to change the service and breaker box {meter box, meter, supply cables, ect}, the property had 120v until you ran the dryer, stove or AC, it then dove to a brown out which electronics are not fond of.... Anyway if you have a couple devices humming from different companies you may want to have it checked? just a thought, and a story for you to enjoy ...

Here is the problem I have with some of these threads that people start to "express" how they feel about a product or company......

99% of the time, it is for "revenge" which is dirty and it shows through their posts... None of us {or very few rather} are innocent, I have a habbit of trying to look at oth sides of the coin at once, and its not easy, but with this last complain {for example}, just pick up the damn phone, if he said he called and they hung up on him and told him the FK off, I would lead the boycott, to me email is not a reliable vehicle for an important or time urgent exchange of ideas or information of any sort... Its good for casual conversation, but anything important where you wish to express feelings, it is not the best way to communicate... And the last unhappy emo'er we had was the gentleman that wanted something shipped for xmass he ordered on xmass eve or some BS, I can't remember, then he comes on here , NOT TO WARN OTHERS FOR THEIR OWN SAFETY, but for REVENGE!!!! Can you see where I am going? You {Adam} are not this way, since I didn't even know the entire story {even though I asked more than once} so either you are past the revenge point or......

 

[Adam]

...so either you are past the revenge point or......

I never hit that point. Doing things out of spite or for revenge is ultimately unsatisfying and a source of shame for me, so - not my style. I don't hate anyone at Emo or wish them ill tidings - also not my style. I think that their CS was lacking and upsetting in my case, and I have therefore decided to never do business with them again, but I wouldn't turn down having a beer with any of them. However, because of my experiences (and two other well-known AH members back in 2007), I also don't blow off anyone who claims to have a similar experience.

 

[zieglj01]

It feels/seems like something is going around in a circle.

 

[ImcLoud]

I never hit that point. Doing things out of spite or for revenge is ultimately unsatisfying and a source of shame for me, so - not my style. I don't hate anyone at Emo or wish them ill tidings - also not my style. I think that their CS was lacking and upsetting in my case, and I have therefore decided to never do business with them again, but I wouldn't turn down having a beer with any of them. However, because of my experiences (and two other well-known AH members back in 2007), I also don't blow off anyone who claims to have a similar experience.

Fair enough...

 

[Steve81]

Some do but that relies on a medium that was just cited as possibly unreliable.

True, but if you're told they'll send you an e-mail summary of the call, you can take action if it doesn't come. OTOH, if you send an e-mail that gets eaten by Emo's server, they're none the wiser.

Some companies mitigate the lost email issue by having an automated email that notifies people that their email was received and to send another if they haven't heard back in X amount of time.

I'd agree that's something Emotiva could implement.

Good, well thought out CS is usually effective no matter what the form when its being done right.

No doubt.

 

[Adam]

Good enough, did you ever check you supply line current?

Excellent question. I don't recall ever doing it with professional equipment, but I do remember looking at it. People here have brought up before that it might be the power line. I remember convincing myself that it wasn't, but I forget the details behind why. Sorry.

 

[slipperybidness]

Excellent question. I don't recall ever doing it with professional equipment, but I do remember looking at it. People here have brought up before that it might be the power line. I remember convincing myself that it wasn't, but I forget the details behind why. Sorry.

But, you are saying it is a mechanical hum in the transformer, not an audible hum in the speakers. That makes it less likely to be a power line problem.

 

[Adam]

But, you are saying it is a mechanical hum in the transformer, not an audible hum in the speakers. That makes it less likely to be a power line problem.

I'll rely on a EE (Gene? ) to weigh in...and my apologies if you are one and I've forgotten ...but I thought it was something like a DC offset on the lines could cause it. I forget, though. But, yes, it's a mechanical hum in the transformer coils.

 

[gene]

I'll rely on a EE (Gene? ) to weigh in...and my apologies if you are one and I've forgotten ...but I thought it was something like a DC offset on the lines could cause it. I forget, though. But, yes, it's a mechanical hum in the transformer coils.

Mechanical hum in the transformer is not caused by a ground loop. It's an issue with the actual transformer most likely.

 

[ImcLoud]

but doesnt that thing have a bunch of transformers? and what are the chances of the emo doing it and the pioneer, Im thinking maybe when you are using it and doing laundry you are browning out and hurting the transformers? Sound feasible? Or impossible? I know with my tenant the brownouts were only going down to 105 or so and blowing up his pc's power supplies....

 

[Adam]

but doesnt that thing have a bunch of transformers? and what are the chances of the emo doing it and the pioneer, Im thinking maybe when you are using it and doing laundry you are browning out and hurting the transformers? Sound feasible? Or impossible? I know with my tenant the brownouts were only going down to 105 or so and blowing up his pc's power supplies....

From what I've read, it's not unusual for transformers to get louder over time. I thought it had to do with the potting breaking down due to exposure to heat. The Pioneer was dead silent when new, but it's gotten louder over the past 4.5 years. It's not loud, mind you...it's louder. The RPA-1 did the same. The IPS-1 was loud out of the box, and yes, it has eight transformers in it.

For years, I had a power filter with voltage and current readings, and I don't remember ever seeing the voltage dip below 115V. Doesn't mean that it didn't, but I never noticed it do it.

 

[ImcLoud]

My uncle has "super ears' and picks up stuff I couldn't pay to hear. He has some pretty nice gear, he swears he can hear his amps running, i have listened and for the life of me can not pick up on it, he has the amps in a enclosed entertainment center away from the lp, and says its better, but can still hear the amps "hum" I can not... I can hear my duct work passing air, I can hear my iaq system kick on and off, t my grandfather clock ticking away, ect it doesn't really bother me, I'm sure that hum is drowned out as soon as the sound starts..... My amps don't hum, BUT they click when they turn on and off....

 

[sharkman]

99% of the time, it is for "revenge" which is dirty and it shows through their posts... None of us {or very few rather} are innocent, I have a habbit of trying to look at oth sides of the coin at once, and its not easy, but with this last complain {for example}, just pick up the damn phone, ...

First you lump unhappy Emotiva customers together calling them worse than little kids and comparing them to children with cancer(LOL). Then you defend Emotiva for censoring their forums and banning customers. Then you compare emailing Emotiva, who has specifically set up an email support address for customers with issues, to mailing a letter.

Look, let's call it what it is, you felt like cheer leading for Emotiva today(and that's fine), I don't know, maybe real estate sales are slow for you lately. But the above and others of your previous posts demonstrate that you are not objective in these matters because you slap on the rose colored glasses and can't see that Emotiva dropped the ball here. The person who started the most recent thread was and continues to be reasonable and calm. His being offended at having his thread deleted at Emotiva is not unreasonable. Now his thread here has been locked. All because Emotiva doesn't monitor their incoming emails frequently enough or view them as being on par with a phone call.

If a company sets up an email support line, then they damn well better expect emails. Since Emotiva has repeatedly dropped the ball on the email communication(I've read of many such incidents, and suggested they call as well, but some simply can't call) they need to wake up and realize they need to man the email page in real time, or force people to phone them only by closing the email page. Remember my experience with Oppo? I emailed them on a Saturday morning. They are a mon to fri operation. Yet they emailed me back in 3 hours and solved my issue for me. Emotiva should fix this email issue for it obviously is making small warranty issues much worse. But instead they solve it by deleting threads and banning forum members.

 

[Nestor]

I prefer phone calls with email follow-ups if needed.

Even online chats with tech support are better than emails alone.

There is too much latency in email.



Sent from my iPhone using Tapatalk

 

[ImcLoud]

Shark twist it however you like, the op of the other thread didn't have to post here in this topic, he started the conversation back up for what ever reason, I said emotiva dropped the ball, not a secret... My comparisons are dis tasteful on purpose, you didn't catch that? and I don't sell real estate, I rent it, get it rite, and that is not my "job" I own an HVAC company, and I hire people to do the work, I decided to do my drawings today {from the home office, I didn't feel like going to my office today, it was snowing}, between drawings, I check in on AH.... The real estate was something I just kind of "fell" into, doesn't take as much time as you would think, last year was 164 hours exactly, I record all the time it consumes because I use my other company to bill the real estate co. for my time, and its tax time so the number is fresh in my head, otherwise I would have a ton more paper work, and somehow it saves me taxes, which makes me the devil....

PS. shark if you think a phone call wouldn't have cleared up the other op's entire issue you need to put your glasses on, all he had to do was call, and sure like I said in a perfect company it would have been different, but thats not who he bought off of, he bought off of the most inexpensive company in the business, so when you compare their cs to Oppos, be serious they are selling $1500 dvd players, are you kidding, cause if you aren't, your kidding your self, Oppo should blow you for buying a $1200 dvd player... Im sure Oppo gets less than 5 phone calls a day... {I don't know how many but Im sure its much less than emos, and sure we can say "well they can hire more people" then we will be saying {And I have in a thread some where around here about emos new prices} "the prices are too high".... For round numbers say they sell 1500 amps per year, and they hire 3 more cs reps at $50K per year each {total after tax matching, comp, medical, ect} thats $150K thats an additional $100 they have to charge per amp, and because of that increase they can expect to sell about 15% less amps, making it a viscous circle, in business you keep your overhead low, I don't think they have as big of a problem as people want to make it sound, we don't get that many posts about them, sure a few in the last few months, but a couple were bs, no one got burnt and they sell a lot of stuff..