no way he wins. He bought it with the company card therefore it's a commercial product. I'd see it that way too.
His best bet is to keep barking. Eventually he might get his repairs done.
I won't win the game but I will win the hearts by letting know E-V-E-R-Y possible ONKYO buyer about my experience. We'll see whose gonna lose more. When I get a chance I will make a website regarding all this experience. They will endup changing their policy. "CONTINUOUS USE" thats a very very broad wording. And what would not be considered "CONTINUOUS USE" here is the policy under EXCLUSIONS number 14.
EXCLUSIONS:
IF YOU PURCHASE AN ONKYO PRODUCT FROM AN UNAUTHORIZED DEALER, YOUR ONKYO WARRANTY WILL NOT BE VALID, please use our authorized dealer locator.
This Warranty does not apply with respect to the following:
1. Defects or damage caused by accident, fire, flood, lightning or other acts of God.
2. Defects or damage caused by abuse, misuse, negligence or failure to observe the instructions contained in the manual furnished at the time of original purchase.
3. Damage caused during shipment or handling.
4. Products purchased from anyone other than Onkyo or an Onkyo Authorized Dealer. If you are uncertain as to whether a dealer is authorized, please contact Onkyo's Customer Relations Department or check the Dealer and Service Locator.
5. Products that have had their serial numbers altered or removed.
6. Products purchased in "AS IS" condition.
7. Products that have been altered or repaired by anyone other than Onkyo or an Onkyo authorized service station in a manner that has affected their performance, stability or reliability.
8. Accessories attached to or to be used with Onkyo products, such as antennas, batteries, cables, etc.
9. Packing materials and cosmetic items.
10. Parts which have prescribed useful lives dependent upon the degree of their use, such as styli, cassette heads, idler wheels, etc.
11. Installation and removal of Onkyo products.
12. Maintenance, cleaning or periodic check-ups.
13. Adjustments or alterations required for compatibility with conditions pertaining to foreign countries.
14. Products used continuously or for commercial applications. Onkyo products are intended for consumer use and are not designed for continuous or commercial use. In the event that the products concerned have been used commercially or continuously, the warranty period is limited to 90 days from the date of purchase.