it would be reassuring to know that if I purchased, and had a question, that their would be someone that i could ask. Also i am going to drive them with either a hk 247, or a Yam v663, and wanted to inquire if that would be too much amp for these speakers, and in addition requesting a 7.1 package of their various product lines. A 5 yr warranty, and free return shipping sounds good on paper, but if no one is available to ask questions, or ensure satisfaction, then it very well could be meaningless. Imho, it would help for a new company, boasting a grand opening, would list a phone # so that a question or two could be addressed. The email that I received from them was so generic that I thought it was spam.
This is a new set up/install with a sony 60a300, and a 7.1 avr and speakers. I , and I am sure others, feel that I am throwing thousands of hard earned $$ at the small part of my life that a televsion occupies. Fine,... though I would like to know that whomever I am tossing that coin to is concerned that I am satisfied, and willing to answer a few questions..