The recourse is either get a refund or get another blu ray player. It sounds like your blu ray player simply has an incompatibility with that disc. If you are desperate you might try an older firmware version, that sort of thing sometimes works with computer hardware. Anyway, I'll take a Rachel Ticotin and Sharon Stone in their prime over the wooden Beckinsale and bland Jessica Beal any day. And while the older TR may not have sophisticated modern effects, it has CAJONES, as in lots of salty language, bloody gorey deaths, and no cop outs on bare breasts. However, I won't argue about Arnold's acting for the most part, but I do think he is a competent character actor and not without a certain charisma. Fine for a action movie, but don't cast him as Hamlet.