Signed up as a student. They never gave me the student rate, never even sent a single email or statement, but leached $22 a month from my account. Cancelled within 24 hours of a renewal and they refuse to refund it. We need legislation against this kind of crap. I should cancel a subscription at any time and not pay for a service not wanted. I don't care the product; treat it like insurance. Super scummy is the inability to connect with anyone but a stupid chat bot. Anyone have success dealing with them beyond a stupid programmed computer?