Sony 4K UBP-X700 issues

S

snakeeyes

Audioholic Ninja
Did you create a 1in space underneath it by propping it up on the corners? These have a flaw that they get warm. The air has to get under them. Mine is the x800m2.
 
TLS Guy

TLS Guy

Audioholic Slumlord
I have horrible freezing problems with my x700...they are intermittent and I cannot determine a pattern that might explain it. Sometimes the player will stream for two hours before it locks up--other times it will lockup every 15-20 minutes--same streaming apps--happens on Prime as much as Netflix. It's maddening. Once it went into a hard lockup and wouldn't shut itself down or respond to the remote--had to unplug it, where usually when it freezes it will cut itself off. That's happened only once, but that is once too much. I even replaced all of my aging 5e cabling with brand-new Cat6 cabling just in case--did not improve the x700's freezing one iota. I tried everything--even setting the resolution to 1080P just to see if it made a difference--it didn't. I have a 4k TV HDR 10 55", btw.

So...bought a 2020 Roku Ultra--which downloaded and installed a bios update immediately. What a difference--using the same apps and the same network supporting the x700 (I only use wired networks) it hasn't frozen even once in the last week, although used for hours each day! That would be impossible for this x700--completely impossible. The image quality is noticeably superior to the x700's when streaming: ROKU claims to have used newer chips in the 2020 edition of the ultra--the image quality is simply better than the Sony (when the x700 is working in between freezes.) I have to say that those Roku reviewers on the 'net who complain about the ROKU's UI must be smokin' crack...;) It's so simple and easy and intuitive it makes the Sony UI look like a Chinese water puzzle by comparison--which is just another strike against the x700, imo. I agree with ROKU--don't change it--you will just screw it up!

Tried my first 4k movie in the x700--a 2:15 movie that played perfectly until the last 20 minutes, when the player locked up--exactly like it does when streaming. This was a brand-new movie, carefully removed from the packaging by its edges--no fingers have ever touched the disk. I am very disappointed in this Sony. I was only surprised it didn't freeze much more often during the movie, but that is the intermittent nature of the problem. My last S3100 BR player never locked up streaming Netflix or Prime or playing Blu-ray disks. For some reason, AMZN dropped support for the S3100 player for Prime, although Netflix did not drop support for the S3100. Gave the S3100 away!

I tried to return the x700 to AMZN for an exchange, but was told that I could only get a refund because AMZN had discontinued selling the device direct. Go to the Amazon Sony store page today and the x700 says shipped and sold by Amazon! Guess I'll try Amazon again for an exchange. Don't want the refund--I want a 4k player that works as advertised. That last bios update for the x700 was March 2019--two years ago! It doesn't provide me with any confidence that there will ever be another update for this very buggy 4k player.
I think your problem is that disc players are really just that: - disc players. Streaming I think is an after thought. I had a bad experience with a coupe of Panasonic disc players are few years ago. I have a Sony disc player also, but I have never streamed with it. You need a streaming device, or use your TV and the ARC. Personally almost all of my streaming has been done with an HTPC, and via one of our TVs just for Netflix and Amazon. I also use Google Chromecast on occasions, which I think is very slick.

I think your major problem is the wrong choice of streaming device. I think it would save a lot of grief, if disc makers stopped offering streaming.
 
W

WaltC

Audiophyte
Thanks TLS guy, but the sole reason I thought to use the x700 for streaming (The ROKU's job now) was because with the Sony S3100 BR disk player I don't remember ever locking up once when streaming Netflix and Prime @1080P, which the TV upscaled to 4k. Naturally I did not think that a much newer 4k player would exhibit these kinds of problems! Never expected them to go backwards. Ah, well, live and learn. Thanks for the comments...;) I simply wanted to add my voice to that of the many wholly unsatisfied consumers who also went with an x700 because of very satisfactory service from older Sony products. I actually don't know how this product is still being sold--and with a 2-year-old bios update with no word on any other updates planned. Sony must not have a Q&A department when it comes to these x700's. I actually believe this is the worst electronics product I've purchased in the last 30 years. But, as I say, lesson learned. It's been fairly shocking to discover what a poor product this is.

It's like the warnings in a stock prospectus: "Past performance is no guarantor of future results."...;)
 
S

sterling shoote

Audioholic Field Marshall
Seems like Sony has gone from NO BALONEY to FRIED BALONEY.
 
W

WaltC

Audiophyte
Watched another brand-new 4k-disk movie last night--only locked up once...;) I can live with that! It would be a much better product without the streaming advertising and claims, imo.
 
J

JengaHit

Audioholic
I think your problem is that disc players are really just that: - disc players. Streaming I think is an after thought. I had a bad experience with a coupe of Panasonic disc players are few years ago. I have a Sony disc player also, but I have never streamed with it. You need a streaming device, or use your TV and the ARC. Personally almost all of my streaming has been done with an HTPC, and via one of our TVs just for Netflix and Amazon. I also use Google Chromecast on occasions, which I think is very slick.

I think your major problem is the wrong choice of streaming device. I think it would save a lot of grief, if disc makers stopped offering streaming.
Roku has worked for me, without troubles. Chief problem with Sony Blu-ray players as streaming devices is you're limited to the pre-installed apps--can't add apps. I wanted Disney+ on my x700 and was stuck.
 
S

snakeeyes

Audioholic Ninja
The firestick 4K is a great streamer for $40

If you need Atmos for Netflix though you will need the 2019 version Fire Cube TV 4K which is $120 but it does also have the functionality of an Echo built in as well. Also required for Netflix to give you Atmos is a 4K subscription to Netflix.

Roku is well liked but I haven’t used that one.

I dislike the remote on the AppleTV 4K but a lot of people like that one too.
 
Gmoney

Gmoney

Audioholic Ninja
The firestick 4K is a great streamer for $40

If you need Atmos for Netflix though you will need the 2019 version Fire Cube TV 4K which is $120 but it does also have the functionality of an Echo built in as well. Also required for Netflix to give you Atmos is a 4K subscription to Netflix.

Roku is well liked but I haven’t used that one.

I dislike the remote on the AppleTV 4K but a lot of people like that one too.
@snakeeyes, My Son hooked me up with a Roku! I should have listened to you guys months ago! I like it a lot! No issues what so ever! Now, my Sony X700 the one I have now as some may know I went though like 4 of them with freezing up issues but this one has been really good. It doesn't freeze up when playing a 4k movie but it did freeze up when streaming Netflix which tells me its a App issue. Some days it would go all day not freezing up and some I'd have to unplug my X700 a few times but never when playing a 4k movie disc. But with that said Netflix app would do the same thing on my Vizio 4k tv which as of now it does work at all on my Vizio.
 
T

topminttwo

Audiophyte
I’ll probably try a Panasonic UHD player at some point although not sure if they have fan noise. LG as the other possible choice.... I would keep Sony x800m2 in the rack for SACD and DVD-A anyhow.
 

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