I mentioned last week that Moen sent me a whole new faucet to replace one that arrived damaged. Again, I'll say how impressed I am by that! Amazing customer service, as they even sent it overnight.
The replacement, unfortunately, also showed up damaged. I noticed that the plastic spout was damaged immediately upon opening the box as (just like the original) it has come out of the protective wrap and was moving around in the box with the metal undersink mounting plate. Also, the main body on this one has a surface defect that (IMO) was clearly present upon placing it in the box. I just got done contacting them. I told them (and meant it) that I don't expect them to send me another one. After all, I got it for free. However, I did want them to know of the issues to help them try to avoid them in the future. For a free faucet, I was disappointed. Had I paid the $400+ that Amazon is asking for it - I'd be p***ed...and I don't want them to run into that with a bunch of customers, as I like their company.