Onkyo's lack of Customer Service
I have had a similar experience. Stay away from Onkyo! I have a Tx-NR906 that has also been a pain from day one. The AM/FM tuner section never functioned properly and completely died after 6 months. I sent it back for Warranty Repair (to New York) and per them it was damaged in shipment and could not be repaired. The damage per USPS was not done in transit. (It looked like someone used something to pry the back panel out.) After the threat of a lawsuit the Warranty Center agreed to repair the unit. Shipping by them to another repair center for repair resulted in even much more extensive damage. After another 6 months the amp was finally returned to me as "repaired". The AM tuner section never worked properly even after "repair" and was essentially useless. I was told that repair parts are no longer available by one parts supplier! This is nuts! They are still selling this A/V Amp as a new item as of 7/5/2011 but repair parts are not available? A call to Onkyo and they say the parts are available but not to the consumer. This looks like a violation of the Sherman Antitrust Act. No one will repair these things and parts are not available for customer repair and if you ship to them for Warranty Repair they claim shipping damage. STAY AWAY FROM ONKYO! I wish I had as I now have a worthless $2000 paper weight that I have gotten less than 1 year total of partially usable service from. Onkyo Customer Service is nonexistent. Parts availability is nonexistent and Customer Support is nonexistent. There are only 2 or three centers in the entire continental USA that will even service Onkyo and it will cost you a minimum of $150 just to ship it back and forth for repair. Repair or Service Manuals are not available and apparently only one person in the entire country can get even a few parts for anything made by Onkyo. I can buy a Honda or Toyota car, go to the back of the Owner’s Manual and order an entire set of Shop Repair Manuals. I can go to the dealer and buy repair parts. These are exactly the same manuals and parts the Dealer uses to service and repair their cars. That Onkyo won't support their customers in a similar fashion is an insult to their customer base. To those of you that think this is a great piece of equipment, just wait until you need to have it serviced. Then you will discover what a real pos Onkyo really is. My advice; dump every piece of Onkyo junk you have on Ebay, get what you can for it and don’t look back. I hope that someone can figure out a way to file a class action antitrust lawsuit against them similar to the one filed against car manufactures a few years ago that tried to screw owners on Warranty issues.
