Is that like 80% Soundbars & TVs, 19% AVRs, and 1% Separates?
Wally World, Costco, Beast Buy and other big box stores sell a lot of TVs and soundbars and I have yet to get good answers to the questions I ask at any of these. They don't hire salespeople, they hire clerks. I haven't gone to a Magnolia store in more than ten years but the 'expert' they sent to a house where I was working didn't know the products very well.
TBH, I can understand wanting simplicity, in light of the problems I'm having with a Harmony remote that I programmed for a customer in 2016. It suddenly stopped finding the hub and Harmony has ended phone tech support, so they have been absolutely no help. I did find that I can create a new account and add equipment & activities, but it's the last time I will spend this much time with one of theirs. Mine work fine, but if I have the same problems, they'll be posted on FB marketplace, ebay, etc.
Priorities change for people and as a dealer/installer, I can't see butting heads if someone wants to keep it simple- it's not my house, after all.