Full disclosure, I was not expecting much, but a simple reply back, I guess, is to much to expect:
Preface
I had an old Emotive Bucks Gift Certificate from AXPONA for $200 which I was told didn't expire, but it was really, really old.
- Found it cleaning my basement storage closet, thought I would at least send a message to customer service
- I called, they weren't sure what to do, never got back to me
- On 4/20/25 Emailed sales@emotiva.com 1st attempt, no reply
- 1 week later emailed sales@emotiva.com no reply (I did politely ask for a reply back)
- 10 more days later emailed sales@emotiva.com 3rd attempt, again was polite with my message
- 7 more days later emailed sales@emotiva.com and then gave up
It was a challenge now, I wanted to see if I could even get a reply back, I went on LinkedIn, sent a message to Dan Laufman (President) letting him know that I was unable to get any follow up with my inquiry and that I am perfectly fine if I can't use it but at least extend a professional courtesy of a reply back. To his defense, he did reply back quickly on LinkedIn to say he would look into it. Told me he would follow up and get back to me.
- Dan did not get back to me, so I reached out to him again on LinkedIn, he was at the Munich Audio Show, completely understandable. This was on May 16th
It was a simple question to the company, I would have been perfectly fine with a no and even stated that to Dan in my LinkedIn message. At the end of the day they are not going to shut their doors because I was looking to buy a inexpensive 2 channel amp to test out with my WiiM Ultra. It is funny, having tried for almost 2 months and not get an answer is a little ridiculous.
In the end it become more about the challenge of getting a answer... and I failed
It may have been my request, or I could have been blocked by their spam filter, even though they spam me all the time. Either way I would never do business with a company that can reply to such a simple request, even when you go to the top.
Not mad, just found it amusing.
